De Luxe Apartment

Clean flat have all you need for the night specialty if you like to cook Very helpful person in the costumer service line

I liked the location, the parking (permit included), the communication from the host (mostly) and the bed and sofa comfort. I liked that the host did come and see me after his local visit to another property and confirm my assessment that the internet was not working.

The flat did not have fully working nor fully accessible heating. A Portable oil and electric heater were provided which were far from enough to heat the whole place. It as cold and i had to choose from heating kitchen / loung room which was a lot bigger or the bedroom where i could attempt to dry my clothes. The internet was down the whole time. I had booked so i could rest, cook, wash my clothes and work. I had next to no reception on my phone network (not the hosts fault) and so tried to engage host in getting the vodaphone network operational. Whilst i completely understand both myself and the host are beholdent to the internet provider - I do recognise this limitation - i also know what it takes to be persistent with them to get the network fully assessed. I do not feel that the issue was given the time and importance it deserved when paying a fair amount to stay for a couple of days to work. I didn't expect to have to chase for the updates as i did. In the end no internet service was regained and I came away with 2 days work to catch up on when being back on the road for work. My washing barely dried and was forced to use the local laundrette - which cost another £40. Granted I had a large load. I am not wealthy nor should it even matter. When you book a place with internet, kitchen and a washing machine. You expect there to be heating, correct utensils and tea towels, access to internet. And, when there isn't, you don't expect your query to be acknowledged by saying 'others haven't had a problem'. Therefore having to acknowledge that that was before and not now. Oh, i also (at time of checking in) made sure the host got back his key-set, left in one of the flat doors; with keys to multiple properties - after, I struggled to get access because the wrong key code to the lock box was given and the correct lock box code given was wrong. I did all this before I even got settled ready for a couple of days to work and rest.