Arbio I Artsy Berlin Oasis Apartment

Locatie was goed en appartement was fantastisch.

Sleutel in ontvangst nemen ging niet volgens plan. Deur openen, code icm digitaal toegang via de app werkte niet. Contact opgenomen met de verhuurder, toegang gekregen tot een kluisje waar sleutel in zat. Het is dus goed gekomen!

Overall, the apartment was great! Spacious rooms, comfortable beds and pillows, and a well-equipped kitchen. The location is also fantastic.

The big minus is the very thin walls—you can hear neighbors saying "Guten Morgen" in the mornings, and in the evenings it's stressful to talk with friends, as you're warned about losing a €400 deposit if you're too loud. Another issue is the entry system. Remote code for the stairwell worked and apartment didn't work from day one. Luckily, there was a key in the keybox. Since the apartment is on the ground floor facing the street and local bars, street noise is noticeable. Also, the bedrooms have no daytime curtains, so everything inside is visible from the street. There was major miscommunication: phone said one thing, Booking chat another. Check-in was 2 hours late; a refund was offered by phone but denied later. After disputes, we agreed on a late checkout, which Booking also challenged, but they finally allowed it after we insisted.

Le quartier, le confort de l’appartement, la gentillesse de l’hote malgré son manque de réactivité à l'arrivée

Le coffre à clés ne marchait pas et l'hôte n’était pas joignable à l'arrivée (le telephone indique n’etait pas attribue). Mes parents (80 et 83 ans) ont du attendre 2heures avant de trouver une solution, sans assurance d’avoir un logement pour le soir. Les voisins ont dit que la situation se reproduisait très souvent. La wifi est très mauvaise et ne marche qu’a certaine endroit de l’appartement

The apartment was spacious and pretty quiet. Blackout blinds were great to have and we used each night. Kitchen had good supplies. Location was super to grocery, shops and restaurants as well as transit.

The only issue we had was getting in and needed to call the property manager to come let us in. The code did not work and we had to turn on our WiFi service to access the apt. Would have been good to let visitors know in advance Wi-Fi is needed.