Stunning 1-Bedroom Penthouse in Marble Arch 72

Excellent Location. Apartment was clean and all facilities were in great condition.

Would prefer a shower and not bathtub. The elevator needs to be fixed.

- The location was amazing. (12 min walk to Marble Arch / Hyde park, close to many tube stations, Many decent food choices downstairs). - Apartment size is good enough for a family of 5 on a short holiday but on a longer holiday 1 bathroom will be an issue. - Apartment is well equipped with cooking, cleaning, laundry tools - Elevator working - this is a 6th floor apartment - Having air conditioning during a heat wave is great

- Cleanliness - The linen was dusty and had tiny hairs. Some of the towels had older stains. - Service - The service was non-existent. On day 1, I requested a change of linen because my kids are allergic to dust. I was told that housekeeping will get in touch. No one contacted me. I kept following up through booking.com chat - I was told your issue is solved.. I told them it isn't solved. I got an apology and told that now someone from housekeeping will get in touch. Still no one got in touch and 4 days passed like this. The person I complained on booking.com app also didnt get in touch to check if the matter had been resolved.

The aircon is exceptional, even in a heatwave on the 6th floor top. The location relative to London and the Underground is also excellent. The flat is larger than it appears in photos.

The convertible couches are difficult to sleep on as beds. Providing a pad would solve that issue. There were towels provided, but no washclothes.

apartment was clean

In pictures it's looks spacious but actually it is small apartment and not ideal for more than 3+ persons