DolceVitaSuite

Super great host. He went above and beyond to make our stay as comfortable as possible. Easy location to food and attractions. Could not ask for a better host.

Breakfast was perfect for us Just what we like Continental style

The room was a bit small The step in bathroom could be dangerous

Super kind staff! Very accommodating and responsive. There were initial issues with the room but they kindly resolved everything right away and made the stay much nicer! The second room we got was spacious and clean

Cleanliness & Interior: The property is beautiful, very clean, tidy, and feels relatively new. It is a very well-maintained and modern space. Professional Arrival: The arrival was seamless. The self check-in after midnight worked perfectly, and the host was very proactive, even checking in on us via WhatsApp to ensure we arrived without issues. Accommodating Staff: We asked if savory items could be added to the standard sweet breakfast, and they kindly provided ham and cheese every day at no extra cost. Polite Service: The staff is genuinely professional and polite. They didn't charge us for the minibar items we consumed (chips and juice worth approx. €3-4), which was likely a silent gesture of apology for the issues we faced later.

No Hot Water for 2 Days: For the last two nights of the stay, there was no hot water. While a boiler breakdown is an accident, guests should not have to pay full price for such a significant failure. Lack of Communication: The host was aware of the issue on Saturday, yet we were never notified. We only found out after returning from a long day of sightseeing, realizing the water was ice-cold. We had to reach out ourselves to get any information. Impractical Solution: We mentioned via message that a discount would be fair, but we were only offered a late check-out. While this allowed us to stay a bit longer than the usual 10:00 AM checkout, it was ultimately useless for the main problem. The water was only supposed to be fixed by noon, and since we had a flight to catch, we still had to leave the property before the issue was resolved. Value for Money: We paid nearly €250 per night for a functional room. We were charged the full amount despite lacking basic hygiene facilities for 50% of our stay. Being "nice" is not a substitute for hot water. A meaningful financial compensation or a covered taxi transfer to the airport would have been the correct way to handle this situation.