The Elleray

Central, good breakfast, some of the staff were very cheerful and helpful

Some stuff not so cheerful and helpful. Not useful or helpful online customer service. Hair on the bathroom floor in our room. Didn’t get the bed size we requested.

Nice spacious room & the pub is lovely too

The fan didn’t work so it was very hot at night (mostly because of the heatwave though)!

The lively pub atmosphere and the very friendly management

Nothing

Breakfast was great and all staff were really pleasant and helpful. If we asked for anything it was always provided. We also ate one evening and the food was good, shoutout to Ginge.

To be honest the hotel was a little tatty. It needs a lot of attention, maintenance and general decor. Large cracks in the ceiling of the room, broken blind in the bathroom and rugs which I assume were being used to cover the poor carpet ,but were trip hazards, especially in the night when you do not want to put a light on. Also a broken bannister on the stairs which may be dangerous in the future. Whilst it was not an expensive stay, I have never stayed anywhere before where the rooms are not serviced. Whilst this was not a major issue it would have been nice to have known in advance and as I said anything we asked for was not an issue for the staff. All in all though, this did not affect our short stay.