Suhan Seaport Hotel

Front Desk Communication Needs Improvement; Good Pool and Breakfast Experience. During check-in, there was a mismatch between the booking name and our ID. While the front desk was just doing her job, she could have handled it much more professionally. Instead, she adopted a condescending, lecturing tone and repeated themselves multiple times, which made the experience very uncomfortable. Additionally, the room had a noticeable cigarette smell, and the "Garden View" was underwhelming, consisting only of a few scattered trees. On a positive note, we thoroughly enjoyed the beautiful view by the pool and the wide selection at breakfast. 前台溝通方式有待加強，泳池與早餐體驗良好 辦理入住時因訂房與證件名字不符，前台雖然履行職責，但溝通方式明明可以更專業、更有效率，卻選擇了居高臨下的說教態度，且來回重複了好幾次，讓人感覺很不舒服。此外，房間內帶有煙味，而花園景實際上僅由幾棵參差的樹木組成，與預期有些落差。不過，我們對泳池畔的優美景色以及多元的早餐選擇感到滿意。 Communication de la réception à améliorer ; bon expérience pour la piscine et le petit-déjeuner. Lors de l'enregistrement, le nom sur la réservation ne correspondait pas exactement à ma pièce d'identité. Bien que la réception ait simplement fait son travail, la situation aurait pu être gérée de manière beaucoup plus professionnelle. Au lieu de cela, le personnel a adopté un ton condescendant et moralisateur, répétant les mêmes remarques à plusieurs reprises, ce qui a rendu l'expérience très inconfortable. De plus, la chambre dégageait une odeur notable de cigarette, et la « vue sur le jardin » était décevante, se résumant à quelques arbres épars. Sur une note positive, nous avons beaucoup apprécié la vue magnifique depuis la piscine ainsi que le large choix au petit-déjeuner.

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Hotel is cozy and nice, with friendly staff. There are some food shops around the area, and the sea view is really nice.

Staff at reception were very nice. Lovely guy brought our luggage to our room. The room was EXTREMELY basic. A very simple lock on balcony door. Bathroom was good and clean with shampoo conditioner etc. Biggest issue I had was the carpet in the bedroom. It was really stink. Bleached in places but very smelly and felt dirty. Literally no lighting in the room. Only a tall plug in lamp and a ceiling light by the bathroom. The breakfast was ok. Waiter cleared away all our plates when we had only got up to refill our coffee. Pool was lovely. Spotlessly clean, great size, lovely sun loungers, plenty of towels available.