Royal Marine Golf V By Paramount Holidays

La atención, y la disposición a solucionar los pequeños inconvenientes

No poder usar la piscina después de las 20 horas

El apartamento era cómodo para 4 personas. Pero los productos del baño (gel y champú) resultaron muy escasos ya que consistian en un bote muy pequeño para 2 personas y 5 días

LLegamos a las 14h (que lo habiamos comunicado) y tuvimos que esperar hasta las 16,30 h ,ya que aunque leían el wsp que les enviábamos diciendo que estabamos en la puerta de los apartamentos, no contestaban. Así mismo estuvimos llamando por telefono a 2 números que nos habian proporcionado pero no contestaron hasta pasadas 2 horas y media.

Lovely ground floor apartment with large terrace overlooking the pool. Everything we needed including a coffee maker. Short walk to Hiper Dino which was great for top up shop.

Location amazing and the apartment was beautiful and very spacious

Customer service from Paramount was not the best! Before leaving the UK I messaged to ask if there was a bath mat for the shower to avoid my elderly mother slipping, I was assured there would be (I offered to bring one if not). When I arrived I noticed that there wasnt one and immediately sent a message requesting this and an extra blanket as it was cold at night and there were no extra blankets in the apartment. I chased this numerous times for a week and had many times where my mother slipped in the shower and scared herself (she has alzheimers). When I eventually got an answer from Paramount telling me it would arrive that day, I got a delivery the next day and it was a stock of new towels only (which I hadnt asked for as I had been using the washing machine to wash them myself!) No bath mat and no blanket! I immediately sent another message saying they hadnt sent what I asked for but I never heard back from them!! By that time a friend who has an apartment close by had arrived and lent me one! Really poor customer experience with Paramount (although Abrahan who dropped the keys off was lovely). There was no "welcome pack" as I have had with previous apartments, not even a bottle of water (only enough washing up liquid for one wash, a sponge and scourer!) lucky for me the local supermarket was still open, but for anyone arriving later in the day, this would have meant they had no drinking water available! Also be warned that any "leftovers" from previous customers, ie cleaning spray, leftover washing up liquid, etc are taken away, so you have to buy all new stuff. There were no cushions for the outside chairs and beds either. A beautiful apartment that just needs the "extra" touches to make it perfect.