Halema'uma'u- Hale Kumu La'au

TV audio was not working, despite spending 45+ minutes attempting to remedy. Netflix & Amazom Prime were accessible, but unusable due to being setup as an Asian language only option. Staff did not respond went requesting (via email) to help for remedying the above. We live on the Big Island, and will return to the Volcano area in the near future, but will not stay here again.

good location

bad communications with the host the room was not ready at the checkin time there was not water in the next morning

The location was great for our purpose, which was visiting the volcano park

The TV wouldn’t connect to server so it didn’t work while we were there. The bathroom had no mirror or shower door or curtain, so water got everywhere when we showered. There was trash on the couch when we arrived and the kitchen lights didn’t work at first. We realized they just weren’t screwed in all the way? And the bed sheets were stinky, like they hadn’t been washed recently. Just a bunch of stuff that leads me to believe it wasn’t actually cleaned before we showed up. It seemed not ready for occupants. Then when I brought up my concerns, they were basically just dismissed by the property owner.

Great location !

The location was great, just minutes away by car from Volcano National Park. The kitchen was stocked with enough cutlery, plates, and glasses for us.

At the time that we booked this property in February, it was misrepresented as a 1 BR apartment, it's actually a studio. The listing has since been corrected. The water from the taps is not potable (it's supplied from a rain water cistern), this isn't mentioned in the property description. The owner supplied a 5-gallon container of drinking water. The fuse blew for the zone that covered 1 wall (the one with the TV and portable heater) the first night we were there. Nobody came out to reset it until the 3rd day and only after I had texted every day asking when someone would come out to fix it. Communication from the owner could have been better. She should have provided updates without my prompting. I had also requested more hangers (there were only 2 when we arrived) and they were promised for that evening. There was nothing when we got back from dinner and no word as to when we would get them until I texted again. There are 2 heating units in the apartment, one propane and the other electric. Because the outlet had no electricity, we weren't sure which one to use. Some instructions would have been nice. The comforter on the bed is too heavy. As previous reviews noted, having the option to use a blanket or a lighter comforter would be nice. My husband opened the window at night so he could be comfortable. Then we had to turn on the heat in the morning, which was rather wasteful. The sofa is extremely uncomfortable and should be replaced.

The location in the woods was nice

We had to struggle to get the room key out of a box. Nobody was there to help, only by telephone.

Nodishsoap.

It was very close to Volcano Park. it had the surreal feeling that you were in the rainforest.

bed could have been a little more comfy