Hotel in Playa del Carmen
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Catch some rays at the beach or spend the day relaxing at Ambassador at Grand Velas All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 8 restaurants.
Ambassador at Grand Velas All Inclusive offers 195 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.
3 outdoor swimming pools and 4 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna, a fitness center, and complimentary bicycles.
Ambassador at Grand Velas All Inclusive offers 195 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.
This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
3 outdoor swimming pools and 4 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna, a fitness center, and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities at Ambassador at Grand Velas All Inclusive
Restaurant
Air conditioning
Pool
Non-smoking
Gym
TV
Bathroom
Coffee/tea maker
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Patio
Garden
Laundry services
Sauna
Bath or shower
Ironing facilities
Towels
Desk
Hairdryer
Map of Playa del Carmen
Nearby attractions
Available Rooms
Ratings and reviews
8 / 10Excellent·Jul 2025
Only downside was the noise of cleaners at 6am. The rooms need to be more sound proof. Obviously hotel needs to be cleaned.
10 / 10Outstanding·Jul 2025
This is our second all inclusive in QRoo Mexico. This is our favorite and the locals talk very highly of this hotel.
Would absolutely stay again.
10 / 10Outstanding·May 2025
Amazing especially if you have little kids . Spa is unbelievable. Food is excellent. An actual luxury resort that is for families . Feels like you are the only people there . Can’t wait to go back !
5 / 10·Apr 2018
This was our 3rd trip to Grand Velas but the first with kids. While almost everything was great they need to work on a few things. Firstly provision of high chairs is almost non existent. It often took 15 mins to get a high chair and one time we got given one which was blatantly dangerous - our child could easily have slipped out of the bottom. Considering how many kids were around i found this totally baffling and the constant battle to find high chairs very wearing. Additionally the service in Azul buffet at peak times is horrendous. My wife asked for tea on arrival every day and often the tea never actually arrived despite multiple requests. I think she probably only succeeded in getting tea 2/6 days.
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Top rated by guests
8.8Excellent
(39 Ratings)
"This is our second all inclusive in QRoo Mexico. This is our favorite and the locals talk very highly of this hotel.
Would absolutely stay again. "
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