Cliffs Hotel - Blackpool

The hotel was really lovely, the decoration and upkeep of different areas were a very high standard although a little dated. Just co Upon arrival we chose a table in the restaurant which was ours for the weekend. there was a massive amount of food for starters and deserts which were in a help yourself buffet style, after starters a waitress took the order for the mains which was a bit limited compared to the buffet array with only 3 to choose from, 1 being vegetarian. We booked a sea view, this was a let down, the room was large with a bay window with 3 panes of double glazing glass, 1 was totally broken and filled with dirt and condensation, another was broken all the way up 1 side and halfway across, the 3rd was ok but starting to fail. We did speak to the Manager who offered us a new room but we declined as we were only staying for 2 nights and we had arrived in the middle of Storm Amy so there wasn’t much to view anyway with the torrential rain and wind. We also had to keep the plugs in on the bath and sink as drain smells were coming up. The biggest disappointment was when I asked to speak to the Manager the receptionist asked why, she then turned to go into a room behind the desk but failed to go in far enough before I saw her nasty mimicking face mocking me. Every other member of staff was polite, friendly and very helpful No Saturday housekeeping so we had to make our own bed. We would stay here again but not in room 235 unless the windows were fixed.

Staff politeness

Staff excellent and most helpful. Atmosphere relaxed

Fabulous staff throughout the place in every single role and contact - huge thank you to them for coordinating and bringing out a birthday cake whilst staff sang, accommodating significant dietary requirements without any problem whatsoever and the chef ringing to discuss on his day off - genuine helpfulness from everyone. Great and hot sauna/ jacuzzi with small pool. Lovely large downstairs social space. More than satisfactory food for a dated traditional HB weekend hotel basis and decent value. Excellent standard of entertainment but so so loud that we left it early in to the second night and sat in the large bar social area. It spoiled it and we know others felt the same. My mum said she wouldn’t return because of that but of this group’s three hotels (? Lyndene and Claremont?) I preferred this one.