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Brockencote Hall Hotel

Top rated by guests

Breakfast, lunch, dinner served; British cuisine

Fridge, electric kettle

Egyptian cotton sheets, premium bedding, in-room safe

Designer toiletries, hair dryer, bathrobes, slippers

Double Room (Master) | Egyptian cotton sheets, premium bedding, in-room safe

9.6Outstanding

(121 Ratings)

"A lovely setting for a quiet break"

Mark

Don't miss out! Price and availability may change

9.6 / 10.0

Outstanding(121 Ratings)

Hotel in Wyre Forest District

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel in Kidderminster with a 24-hour front desk and a restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Brockencote Hall Hotel offers 21 accommodations, which are accessible via exterior corridors and feature DVD players and safes. These individually decorated and furnished accommodations have separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. Televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Amenities at Brockencote Hall Hotel

Kitchen or Kitchenette

Internet / Wifi

Laundry

Balcony or Patio

TV

Garden

Free parking

Map of Wyre Forest District

city location on map

Nearby attractions

Black Country Living Museum

West Midland Safari Park

Stratford Butterfly Farm

Molineux Stadium

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

Top rated by guests

9.6Outstanding

(121 Ratings)

"A lovely setting for a quiet break"

Mark

Don't miss out! Price and availability may change

$$$$

9.6 / 10.0

Outstanding(121 Ratings)

Hotel in Wyre Forest District

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Wyre Forest District

city location on map

Nearby attractions

Black Country Living Museum

West Midland Safari Park

Stratford Butterfly Farm

Molineux Stadium

Available Rooms

About this hotel

Hotel in Kidderminster with a 24-hour front desk and a restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Brockencote Hall Hotel offers 21 accommodations, which are accessible via exterior corridors and feature DVD players and safes. These individually decorated and furnished accommodations have separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. Televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Amenities

Kitchen or Kitchenette

Internet / Wifi

Laundry

Balcony or Patio

TV

Garden

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

9.6 / 10.0

Outstanding(121 Ratings)

2.0 / 10.0

I have stayed here several times and always thought how wonderful it is . Lovely hotel, lovely staff and good food. Unfortunately on my latest stay I ended up with a bedroom on top of an internal laundry, which ran for almost the whole night, meaning an almost wholly sleepless night. The quiet environment and getting a good nights sleep being the primary reason I stay here I did send an email to the General Manger expressing my disappointment and 4 weeks later I have not even had the courtesy of an acknowledgement. Guess I will find another hotel for future stays in the area

5.0 / 10.0

Nice range of food from small plates to a la carte and good quality. Lovely rooms clean and well presented and really helpful staff

4.0 / 10.0

How refreshing it was to come to a hotel where the staff obviously really do care about the guest experience and what a difference it made to our stay. Thank you all for a wonderful night with dinner and breakfast.

4.0 / 10.0

This is a lovely hotel with excellent service and big comfortable rooms. We had paid for half board so were very surprised when we were hit with a ‘discretionary’ service charge when we came to leave. We thought everything had been paid upfront. Dinner was excellent but breakfast was extremely ordinary, No better than at a Premier Inn or equivalent. The excellent service and convenient facilities were somewhat marred by the constant reminders that if we were to take anything home we would have to pay high prices for the replacement. This was particularly ridiculous in relation to a book which had been left in our room, supposedly chosen especially for our enjoyment. It had obviously come from a charity shop for £2.99 and was quite battered. We don’t have a problem with this but apparently had we chosen to bring it home with us. we would’ve been charged £7.50.

5.0 / 10.0

Ate in the bar area. Excellent food and knowledgeable about gluten free requirements. Room was well decorated and some nice finishing touches. My only criticism was that the shower should be updated

5.0 / 10.0

Delightful property!

5.0 / 10.0

Beautiful hotel, the most comfortable bed and attentive service from staff. Bartender made the best old fashioned drink my husband has ever had. Will definitely be back

5.0 / 10.0

We stayed for a family wedding close by. Beds were very comfortable. Bath could have been cleaner. Otherwise if we needed to be in the Bromsgrove area again, we would definitely come back!

10.0 / 10.0

A lovely setting for a quiet break

5.0 / 10.0

This was a surprise stop for us, and we were super grateful for it. The hotel had comfortable beds, great food, excellent staffing, and just a really amazing bar (please try the French 75!). Our room was a cold, and they brought us extra blankets and a space heater immediately. Very responsive and attentive to guest needs. Perhaps our only quibble, and I say this to help the staff who must want to tear out their hair during each shift, is with the music: there is a kind of easy listening pop-covers loop that contains about 4 songs. You best like "Torn" a great deal because you will hear it like five times at breakfast. It must be required because when we first entered the bar another set of songs was playing, and was promptly changed to the weird "clone" music.

5.0 / 10.0

Very friendly and helpful staff

5.0 / 10.0

Stayed in the secluded cottage and it was wonderful

5.0 / 10.0

Excellent hotel. I thoroughly enjoyed my stay there.

5.0 / 10.0

This was a weekend stay so we could attend a local event and Worcester. We received a very friendly and helpful reception. The accommodation is beautiful decorated, high quality and very comfortable. We stayed in the Lodge suite, thank you for the upgrade.

5.0 / 10.0

Fabulous stay lyn reception dayna Luke fabulous staff we will be back

10.0 / 10.0

There were so many positives about our stay, from the courtesy call from Angela the day before arrival, the check-in where we were personally shown to our room, the extra touches so often missing these days e.g. bathrobes provided, the standard & variety of welcome tray options and complimentary flapjack/fruit. The dinner and service was as amazing, as was the last time we dined. So refreshing as a nut allergy sufferer to have personal information and a dessert option adapted to suit. The only minor negative if I had to find one was the carpet in the bedroom was stained (teabags missing the bin from previous occupant at a guess and needs deep cleaning), but otherwise perfection - well done!

8.0 / 10.0

Lovely hotel, helpful staff

10.0 / 10.0

One of the best hotels I’ve stayed in. Wonderful knowledgeable staff. Nothing was too much trouble. Made very welcome. Lovely dinner and the room was just perfect

10.0 / 10.0

Lovely hotel, great staff.

5.0 / 10.0

Very friendly and helpful welcome. Really pleasant, relaxing place to stay in picturesque surroundings. We stayed for 2 nights. We'll be back for sure.

10.0 / 10.0

Friendly staff, lovely hotel and great food.

10.0 / 10.0

Lovely staff

5.0 / 10.0

I can't express how wonderful our stay was here. The hotel goes above and beyond in every instance. It's an absolutely beautiful building in a picturesque part of the country. The staff were extremely polite and gave a top notch service throughout the entire stay. The food, both dinner and breakfast ,was delicious and high quality. We were given a free room upgrade and placed in accomodation that was beyond expectation. The bedroom and bathroom were huge! The room was pure comfort and very exquisitely decorated. There was a special turn down service as well, so that when we returned to the room, the bed was prepared for us to climb into, cups were laid out with chamomile tea bags at the ready, slippers were by the bed, and soft radio music was playing through the TV. I've never experienced anything quite like this before and was just overwhelmingly happy with the detail of service. We also were able to use the conference room facilities during our stay and were provided with everything we needed. Checking in and out was a smooth experience. I would highly recommend the venue. It has many beautiful rooms, from the bar and restaurant spaces, to the library. Truly an enjoyable stay that I'll remember for a long time to come!

5.0 / 10.0

Everything about Brockencote is absolutely excellent: which is why I stay regularly for the simple pleasure of staying there.The rooms are stylish and immaculate.The service is polished,attentive and appropriately friendly. The training is very clearly evident.Staying is a complete pleasure in every aspect and my frequent return is assured.

10.0 / 10.0

Revisiting for our wedding anniversary, our favourite hotel and continues to be so. Lovely staff, wonderful surrounding area (nice to go for a walk). Dinner in the restaurant was brilliant & lunch in the spa also.

1.0 / 10.0

The hot tub was unusable due to being pre heated to over 40 degrees. We initially though the gauge was wrong, it was so high it was off the chart. However the water was so hot we couldn’t even dip a toe in it. We kept trying but it didn’t cool down. When we finally went to bed at 11:30 it was still above 40 degrees. The milk was mouldy so we couldn’t make any coffee in the morning. Initially I thought all would be ok as the receptionist on checkout insisted a refund would be issued but due to booking through hotels.com she would need to wait for her manager who would be in touch the following day. I was never contacted back, despite ringing twice until I left a review. The manager has refused to honour the refund and told me that the hot tub would have cooled down if I’d have waited! Not sure how late into the night he wanted me to wait but this is unacceptable for a luxury stay of this expense to not be able to make coffee or use the key feature of the hotel.

8.0 / 10.0

Property was clean with great staff in a beautiful setting.

5.0 / 10.0

The waitress who dealt with us on both breakfast mornings was probably the most attentive and polite I had come across and also had a wonderful sense of humour, she made our visit very pleasant. The hotel was a beautiful building and the most gorgeous surroundings

10.0 / 10.0

A WONDERFUL WEEKEND AWAY, (in spite of lose of water supply on two days!) Excellent Staff and lovely food, One of our favourite hotels!

5.0 / 10.0

I have known Brokencote for over 20years and I am pleased to say that the quality and standard of the hotel is now back to its highest standards

10.0 / 10.0

Have just returned from a lovely relaxing stay here. Very peaceful surroundings. All staff were incredibly helpful and polite, nothing was too much trouble. Enjoyed the tasting menu during our stay and would highly recommend!

5.0 / 10.0

Always a great standard - this is my third stay in a year.

5.0 / 10.0

Lovely Hotel in a stunning countryside location. Bar Food Menu was delicious. It is wise to book breakfast when you book your stay as it was double the price if we booked it when we arrived. Very friendly waitresses and bar staff.

2.0 / 10.0

There was a huge dead spider in the bath plug to greet me and marks on the bathroom mirror, and cobwebs, my room details on booking stated Dvd in room if you would like to watch a movie so we bought with us a dvd, popcorn, & ordered a drink from the bar (man and room service was faultless) but we sat down to find we don’t even have a dvd in room! I called to ask reception and was told oh that was the old tv’s it must not of been updated on the website. It could be made more clearer how to call through to reception, as that took me a good 15mins to find online as it was no where on show in the room. Breakfast I felt was overpriced, for room service we had cold toast basket and cold hard butter! Also a Cold poached egg on toast which consisted of one egg on one toast - 1 box of mini cornflakes 1 orange juice one little pot of jam1honey 1marmalade small bowl of chop fruit salad and small natural yogurt and a pot of tea and milk cost £20. I booked online and paid before arrival.. I was then told I had to pay another £50 as a deposit that I get back in the morning! Why?? If I steal or break anything call the police it’s a crime you have all my details! Slightly confusing! when I went to get my money back the next morning I was charged again for my stay and had to spend the next couple of days looking to see if my money went back in which it did not and I had to call the hotel,a lady took details said she would get back and didn’t the next lady put money back in my acc

10.0 / 10.0

Beautiful surroundings and attentive staff. Rooms were comfortable but had the occasional scuff (ie bathroom sealant splitting).

2.0 / 10.0

From the outside the building and the approach is great however upon closer inspection you are left wanting. The price tag does not match the experience. Breakfast was £20 per person which is for everything, even if you have a piece of toast, that’s £20, e were not done correctly and sausage was under cooked. After mentioning this we did not pay but regardless, for that price you expect better. The room was incredibly dated. We required a room very early and the hotel accommodated however the bathroom smelt of vomit and was very cracked and dirty. I couldn’t work out how to call reception from the room as there was no instruction on the welcome letter nor guide to what number is reception so had to call on an outside line which is odd. I think this hotel is more accommodating for the older generation.

10.0 / 10.0

Slightly more expensive than some but worth every penny.

5.0 / 10.0

Lovely hotel and excellent service

2.0 / 10.0

The feature room was lovely, however the sash windows rattled and the room door shut was not tight allowing the light from the hallway to shoe around the edges, the room could have done with a touch up and the bathroom shower lacked pressure. We ate in the restaurant, in the evening, it was nice, but not exceptional, it certainly does not deserve 3 AA rossettes, it needs to be re-rated, possible one would be more appropriate, the restaurant manager was exceptionally helpful, but the staff need more training.

3.0 / 10.0

A wonderfully relaxing stay in beautiful country. Excellent service and comfort, a delicious dinner and breakfast.

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