Extended Stay America Suites Portland Hillsboro

Once we saw cockroaches, our stay became less than comfortable.

Me and my significant other decided to get away for a relaxing weekend. The room was great. Lots of room and love the kitchen in the room. No complaints and we will be back

Room was dirty; lots of bugs; and they had maintenance while I was there where they changed out the beds and got new TVs. When I came back to my hotel room, they brought the new bed in, but didn't make it so on my vacation after a day out I had to come back to my hotel and make my own bed. not really a problem, but on vacation, not ideal at all.

Dirty and noisy

I am requesting a portion of my last four days at the hotel that I booked through Expedia, but paid three on site. The hotel's WIFI wiring was down for almost a week, and I was unable to login to finish very important legal papers I needed to finish. I would have moved from the hotel if it was for the fact that the amount of papers I had were sorted and placed in the room in a specific order and had to be entered online in that order. Not only did the lack of wifi stop me from working on the case, but it also prevented the front desk to be notified of my Expedia payent, and instead of the clerk calling Expedia and requesting confirmation of the payment, the clearl tore off a piece of paper and gave me the direct number to Expedia to GET IT STRAIGHTENED OUT. I recorded the conversation, and will use the recording for a lawsuit I'm filing against Extended Stay America if I don't get a full refund of my time spent there during August 2025, specifically 20th-23rd. Plus the hassle and embarrassment of the same clerk calling the police, as if your hotel had won a "judgement' against me and forced me to move out of the hotel. At 71 years old and disabled, this lack of assistance, harassment, fraud, and failure to provide promised services amounts to Elderly Abuse, which is a FEDERAL CIVIL RIGHTS CRIME. It will be tried in a Federal District Court, and my attorneys will be asking for significant punitive damages, and your clerk and manager may face criminal charges for abuse.

This was my absolute WORST experience in a hotel in my entire life. The hotel its self is not very clean. There were the same pieces of garbage, food and hairballs lining the carpets in the halls the entire time I was there. That wasn’t my breaking point, this was. I came back to the hotel around midnight after a wedding and my key card wasn’t working and I couldn’t access my room. I went to the lobby and the “maintenance” guy tried to open my door with my key and his master key and neither worked. Apparently there were absolutely no other workers there and he refused to call for help. I told him to call someone to open my door and he kept saying he doesn’t have any numbers of the other employees or managers but refused to actually look or do anything. After telling me I could sleep in the LOBBY and gesturing me into a random closet, another hotel guest overheard our ongoing predicament, noticed me almost in tears and terrified at this point, and stepped in. The other hotel guest had to physically use the key card machine and figure out how to make me a card so I could actually get into my room since the worker didn’t want to help. Once I was settled into my room with the help of the amazing guest, it was about 1230-1 am. The maintenance man then decided to come back to my room POUNDING on my door insisting I open it for him. After yelling no and then hysterically crying he finally went away. I feared for my LIFE staying here and I will never return or recommend it.

I booked and paid intermittently, waiting for the wifi to work on.a very important legal project, and the Wifi was down in the office and throughout the hotel. I was told by the 3rd party wifi provider it would be up in 24-72 hours, and that was my second day (aug 18) but the wifi was ought until Friday night, Aug 20. I couldn't finish my project but was prepared to EXTEND MY STAY another week now that the WIFI was working. There is no way to simply say "EXTEND MY STAY" on expedia. I can't find how to book the same room on your website. I literally think I'm being hacked because I need to book from Sat. Aug 23 to August 30. How do I do this, and also make sure this time the hotel GETS THE BOOKING? everything else is great, but it is extremely important that I not mess this project up by moving over 700 already arranged categorized documents until the rest are finished. how do I book through today Sunday, then Sunday go Friday or longer?

Wonderful.

Very nice staff love the location it’s near a few shopping centers, overall had a great experience.

Had to ask for towels daily, which was a bit Annoying. On the last night I lost my key and had to wait for over 30 minutes for someone to come to the front desk. The trash at the end of the stairwell tended to pile up, but was taken care of by the end of the day

Kept finding hair in our room especially in towels.

I’m sorry. But the whole hotel smelled like a dumpster. The only reason we ended up staying is because the bed was clean. Ended up to be hard as concrete. Won’t be back.

I arrived as a late check in after a 12 hour long drive . It was about 2am when i checked in so i wasnt expecting anyone chipper at the front desk. All i wanted was a shower and a good nights sleep. The shower, however was filthy. It had hair and dirt in it. All the furniture had fingerprints and who knows what else on it. Clearly not even wiped down. The place reeked of mold and caused my allergies to flare up. Later we realized they had water leaking into the ceiling, walls, and carpets of the hallways. Needless to say i did not have a good nights rest.

why does EVERY HOTEL HAVE RIPOFF CABLE SETUPS THAT DOBN'T SHOW THE NAMES OF THE MOVIES, CANT SYNC THE GUIDE CHANNEL SHOWS COMING U, AND ONE ACTUALLY IS SHOWING YESTERDAY'S DATE AND IS THREE HOURS BEHIND. This means wbat you read on the channel guide is the show playing on east standard time. too bad you are on Pacific Standard Time. You have no idea what channel is currently showing. It's already passed by, you are three hours ahead. How hard is it to get a tech in to sync the cable because every room has the same problem. Also, what's with the ICE machine, only one for three floors and 100 rooms... yipes. Finally THE STUPIDEST AND MOST DANGEROUS IS THEY MAKE YOU TYPE IN YOUR FULL NAME, EMAIL and then, perfect for every single woman like myself, MY ROOM NUMBER.. You have no idea who is looking at your location and your data. All hotels are not WIFI SAFE, but this is another level. You should only need a wifi access password and type ONCE. You want "Fast" internet, pay $2.00 a DAY to get it.

Lovely environment.

Dirty everywhere, hallways, room, stinks, key card didn’t work until 3rd replacement, amenities included a pool but the pool was removed years ago and replaced with a patio.

Lost my AirPods traced them to the back to my room lady was with her dog she let me look but could not find them she was rude and rushed me out before I could finish looking could not have had a worse experience the bed was supposed to be a q

It was nice to be able to find an affordable place for a couple night where I could do laundry on site and sleep. The room was clean, and the A/C worked well. If I wanted to, I could have made use of the kitchen with two burners and a full refrigerator.

Good location

the property is under remodel; my room was well worn and in need of being redone.

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Staff need improve on making customers feel welcome i can keep writing cuz i wont stop

Nice

Hotel is in a terrible condition. We arrived around 10 pm and they don’t have a clean room for us. They sent us to a room with garbage/ trash from last guest still not cleaned. The staff was rude - said she is from laundry department not even a front desk agent. We ended up switching to another hotel

The bar that holds drinks in the freezer held together with tape the carpet need to be shampooed the housing for the air conditioner not attached

Nice staff and location was convenient

I like the location

Great stay

Dirty place.

Absolutely discusting, the room had been gone through but my kids found food, mayo packets in a pillow case (obviously not changed out) pubic hair all over the bathroom and sink. Excellent room layout but discusting cleanliness.

The bed was very comfortable. The chair had huge slashes in it. Floors filthy. Dishwasher didn't work reported.. staff could have cared less. Fire alarm went off 2 ofv the 4 nights we stayed. Left a day early.. horrible food smell in the halls.

They claim the rooms come “equipped with everything thing you need” but this wasn’t the case. No coffee maker, no cooking items, no cups or plates or silverware, no bedding for the pull out sofa bed. Apparently, it’s available via request at check-in. However, this was not mentioned by the staff member who checked us in. When I did request it, they had mismatched sheets and a blanket but no pillows. The cooking and dining items were unavailable because housekeeping had left for the day without cleaning the remaining sets. There’s awful smells in every hallway. The bathroom is super tiny, the tub faucet was broken and the king bed was like sleeping on a piece of plywood. The living room furniture all had cigarette burns in them. The door had a gap under it and random guests would knock on the door at random hours. If you need a super cheap place and don’t care about having amenities; it might work for you. Do not recommend for families. Stay