Extended Stay America Select Suites Chicago Westmont Oak Brook

when checking in, i arrived at 3 and there was no one at the front desk. the front desk agent did not show back up until almost 40mins later. She checked me and several other guest in and when i went to my room, there was trash in the garbage cans and hair in the shower. the heater also did not work. I went back to the front desk and explained all this and asked for another room and the young lady was visibly annoyed and her tone was not very professional. I will make sure not to visit this hotel again.

Found a cockroach on my headboard. Went to check out right away. Front desk didn’t seemed surprised and sympathetic. She gave me my full refund but I somehow lost it? I saw on my bank statement that I paid it, got the refund but still got it taken out. Never staying at an Extended stay again. My dad is also staying one in a different state for work and found some too including his co workers that are staying there as well. Disgusted and disappointed.

On 12/13/25 approximately 12am I stayed at the Extended Stay in the Westmont IL location until I noticed a cockroach on my bed headboard. After I took a video and photo of it, I packed up my things and went straight to check out and contacted the front desk. I spoke with the front desk lady about it and asked for a full refund. She did not hesitate. She didn’t show sympathy nor any face expression and didn’t seemed surprised at all. Which tells me that this isn’t the first time. It honestly disgusts me worse since I have stayed here more than a few times for work. It’s very disappointing if this is a still ongoing issue. Something must be done. Along with the other issues that I’ve had staying here, this made the final straw that I will never return there and will highly recommend others on not staying there too. Luckily, I went to another hotel down the road. They even gave me a discount for the horrible night which I truly appreciate it. They even stated they have got more business because of how horrible that place is. I truly believe it.

The kitchen was clean.

The room was decent. Staff were courteous. If needed help staff was there the help out with anything required. Had a nice stay.

The room was filty and very unsanitary. From razors being left behind, hair ledt in the tube, and pee on the seat of the toilet to name a few. The staff we not present durring after hrs and was not able to assist. I will never stay there again

Great service, comfortable bed , clean room

This was overall a horrible experience. My wife and I chose this hotel because it was close to where we moved. After moving for 2 days and not getting any sleep, my wife and I just wanted to take a shower and rest. We packed our bag and headed up the street and was met with the dirtiest room I have ever experienced. The bathroom had not been cleaned (the trash can was not emptied and the tissue had been rolled around in a bunch), there was mold on the tub and there were blankets of dust on appliances such as the heater and smoke detector. We did not feel comfortable using the bathroom and showering so we just laid in the bed fell asleep with our clothes on. We left the hotel sooner than checkout but the office was closed so we just came back when the office opened to check out. I took pictures of the room as proof. Honestly if I could rate this a zero, I would. I would like a full refund due to this experience.