Best Western Oakbrook Inn

Staff

Location under repairs.... many features were cheap and unfinished!! A toothpaste box was a hallway doorstop?! No chairs, no luggage racks , nowhere to put anything! Except on TV dresser!! Do better!!

The room was clean, and the staff were excellent. Breakfast was subpar. Milk for cereal was slightly soured, and sausages weren't fully heated. Glad there are some fruits and yogurt.

Okay

The Hot Tub Was Great!

Everything was awesome

It was very nice and clean the staff was very welcoming and check in was easy overall it was a wonderful stay I would definitely recommend.

Room was clean and beds comfortable. Staff was pleasant and breakfast was good with omelet station.

Clean room

Cockroaches!!!!! Went to make a waffle at breakfast and saw the cockroach scurrying under the appliance…DISGUSTING! Lumpy, loud bed, so uncomfortable. Room smelled of bleach, not to prove clean but likely to cover up the level of dirty. Construction on site.

Rooms we nice and clean the staff were very friendly and accommodating to our needs.

The shower drain was not working properly.

It met my needs, the bed was comfortable, I like the soft pillows and the free breakfast. The hotel is a bit dated, poor lighting in the bathroom and they could have done a better job cleaning ie wiping down surfaces and cleaning hair from the corners of the bathroom.

Very poor service.

The property is in a convenient location near great Chinese restaurants and store. The staff was really fabulous! So polite and helpful. Breakfast..homemade omelets! My room was comfy and quiet. I would absolutely stay here again.

Rooms were never cleaned each day. Floors had hair in the bathroom, tub and on bottles. The hall smelled like mold

Friendly staff

I would like to know where the amenities are. I have stayed at this hotel twice in the last 3 months and didn’t know where the fitness room or ice machine was. Just be something nice to know upon check in. Other than that I really enjoy this hotel.

This was one of the dirtiest hotels I've ever stayed at in the country. We saw a cockroach in our room. Skip and stay elsewhere.

Nice clean room. Convenient transportation, Pleasant staff and good breakfast in the morning. Overall we had a great visit and enjoyed our stay at The Best Western in Oakbrook.

Enjoyed the breakfast omelette station.

No relaxing ambiance or air purifiers throughout the building

Dear Mr. Patel, I am writing to formally request a full refund for both nights of our recent stay at the Best Western Oakbrook Inn. During our reservation (Itinerary #: 73212527897069, Dates: September 16–18, Room #: 111, Name on Reservation: Fiorella Moscoso), a serious sanitation and health issue occurred. On the morning of September 17, while Ms. Moscoso was away at an offsite meeting, her partner discovered a cockroach in the bed and another near the TV. This is wholly unacceptable and created unsafe and unsanitary conditions. Her partner immediately reported the issue to Luis at the front desk. Luis acknowledged the problem and offered to move us to another room. However, as was explained at the time, the presence of cockroaches is not isolated to a single room but instead suggests a broader facility-wide infestation. Luis agreed to refund the second night but stated he did not have the authority to refund the first night and directed us to contact you. We called the hotel to reach you directly but we were informed you were unavailable. Given the severity of this issue—specifically the health risks and breach of basic sanitary standards—we are requesting a full refund for both nights. Anything less is unreasonable under these circumstances. Please confirm in writing that the full refund will be processed to the original form of payment within the next three (3) business days. Reservation Details: • Name on reservation: Fiorella Moscoso • Itinerary

I stayed here to break up a trip from the east coast to northern Wisconsin. Room was tidy, staff was friendly (I think it is family-owned), and area was quiet and safe. Stayed there at the beginning of my 2 week trip and again at the end. As a single female, I felt very safe and comfortable here.

Great

Good location friendly staff very clean

Roaches in room.

Nice and awesome place

I saw cockroaches in the bathroom on the floor. I am never staying here again. The staff were nice though.

The mattress and pillows must be some sort of soft foam, not a firm for good sleeping.

While staying here at about 2:00am the ceiling had started leaking during the thunderstorm. They did accommodate me but it was not until the morning. I was frustrated while I stayed in a room that was leaking.

like it