SureStay Hotel by Best Western Ukiah

Love that this is a pet friendly hotel but it could use a pet area. That is about the only suggestion I have. The hotel was very quiet, given the proximity it is to the freeway.

The first night, my family and I arrived we were woke up by the freeway right over the hotel and construction going on right next-door. The beds were pretty dirty. I ended up getting another room and the suite was still dirty. That was dust on the counters just all around was not a very comfy hotel to stay in And would not be spending my money there again.

The hotel was dirty for a hotel that’s supposed to be in intertwined with the best Western. I was very disappointed found hairs inside the bed. The counters were dusty. My microwave was pretty dirty. An overall just not a very clean hotel.

Very comfortable room.

Helpful accommodating staff. large room for a good price.

Me and buddy were traveling through Ukiah. The room was clean, beds were very comfortable, and a convenient location

All was okay. Guy at reception was friendky and heloful

The front desk was beyond helpful, would stay again

polite staff

The staff were nice, helpful. Room was super clean and nice! The hot tub and pool were a nice bonus. Breakfast was nice, too!

Better than 5 star Motel.

Establishment was up to date. Bed very comfortable, staff very friendly. All around great stay. Would definitely stay again.

Pretty decent for what I paid for

Got there around nine. People walking all around. In room safety lock. Continental breakfast VERY limited. A few “

Nice bath in room. Pool/hot tub only open 9:00 to 9:00.

It was a good place to stay for the night

I made the reservation for one of our speakers. She showed up with a hotel confirmation number, and it was not honored. She was told there were no rooms available, yet was "offered" a suite, and had to pay for it. I am waiting for a full refund of the reservation I made, to reimburse at least part of her expenses. This is a negative review, we will not continue promoting the hotel during our business venues!

Easy freeway accesd

No coffee machine in room

Overall, the room was clean and comfortable. The grounds were well kept and inviting. The breakfast was lacking protein of any kind but if you wanted, cereal, toaster waffles, toast, or bagels there was plenty of that. The staff was very friendly and helpful. I would definitely stay again.

The property is good in general. The quality of the free breakfast is subpar. There is no cooked food.

There was a lot of empty space in our room. It felt like a bed or sofa was missing. Just half the side of the room was completely empty.

**Honest real review from June 21, 2025 ** We were visiting in California for just under 2 weeks and stopping and booking hotel rooms wherever we ended up for the night. I’ve never had any problems with booking until we booked at this hotel. Before I went ahead and booked my room through Expedia, I called the hotel to ask for their rates to see if they could give me a better deal. A lady answered the call and answered my questions, Expedia was still giving a better deal so I let her know I will be booking for the night but I’ll go ahead and do it through Expedia. She then started to sound annoyed and said okay fine but then you owe me a $200 deposit - fair every hotel charges that so I was like yeah that’s fine. She confirmed with me that they only had suite rooms available and they costed more but we were fine with the price. I have now booked our room and we’re driving about 1.5 hours to this hotel. A couple hours go by and she calls me and says oh Expedia has a glitch and they have no rooms available now. I’m like but when I called you - you told me you had only suite rooms available and she goes oh well maybe it got booked by the time we got off the phone? I told her I had everything filled out on the app and that the room got booked within 20 seconds of us getting off the phone and me hitting submit on the room booking? Like all of the suite rooms? She was so rude and continued to make excuses and then hangs up the phone on us. First bad experience ever.

It’s right off the main road but once inside you can’t hear traffic or outside so that was nice. The room was good sized. For the price it was a good deal.

It’s right off the highway so easy access. The front desk people were very friendly. The room was clean and nice looking, comfy bed, great shower. We thought breakfast was fine. Bagels, waffles, muffins, English muffins, cereal, fruit, juice, and coffee. Better than some breakfasts I’ve had while traveling on the road.

I was very impressed with how clean the room and how comfortable the bed was. The breakfast they offered was disappointing but other than that I was very happy with our stay.

Very clean. Beds were comfortable with nice bedding and a lot of pillows.

room was clean, bed was comfortable, air conditioner worked

This place is remodeled and awesome! Staff was great and the area is very quiet.

Clean, friendly staff, easy freeway access

Very awesome service friendly staff all ways go here when daughter is racing

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