Fairmont Quasar Istanbul Hotel

The overall design of the hotel, the lounge areas, Spa, pool and bedrooms were modern and classy. The room size was generous with the most amazing view! Our requests regarding pillows and extra comforts were honored and appreciated. The gold lounge was brilliant! We loved the snacks and evening meals on offer. Seven and Said were so professional and courteous and we enjoyed our conversations with them. We enjoyed the breakfast, and the staff were also very accommodating. Sema was particularly kind to our toddler on one occasion where she was upset! The staff at the spa were also so kind, helpful and professional.

The location is a bit far from the old city, which is a consideration when planning an Itinerary. There are entertainment and shopping options within 2km, but not much in easy walking distance from the hotel. I didn't appreciate being charged for breakfast room service considering we had breakfast included in our room rate. We had a few early mornings but had to pay to have a breakfast in our room on those days. To be honest, this is among the very first 5* hotels we've stayed at with this policy. I did converse with other guests who expressed the same.

modern amenities and complete with toiletries

breakfast could be better with more warm and meat dishes

The service is excellent and the staff are attentive to details

Nothing

Aside from that, the food quality was good, the room was excellent, and the reception staff were friendly. The location and view are great and the area is quiet.

The breakfast service was extremely poor and fell far below expectations. Staff were inattentive and made no effort to offer drinks. Guests were expected to fetch coffee from the barista themselves and request orange juice separately, which is not appropriate for a hotel of this standard. The overall level of service at breakfast was disappointing and unprofessional. In addition, the fruit selection was very limited.