AC Hotel by Marriott New York Downtown

Location to parking, seaport, and metro

There was a significant wait to check in

Everything from check in to check out

Nothing

On the positive side, the location is good, within walking distance of a subway station and restaurants. The room was modern and a decent size by New York City standards.

We were disappointed by the "river view" room. While there technically is a river view, it is only visible from one specific corner of the room. From the bed and most other areas of the room, the view is primarily of surrounding buildings. Our biggest issue occurred on the last day of our stay. We returned to the hotel in the evening to find that our room had not been cleaned. When we contacted the front desk, the situation was handled poorly. We were first indirectly blamed, being told that we may have left the Do Not Disturb sign on the door, which we had not. We were then told that the room had in fact been cleaned, despite this clearly not being the case. Eventually, a housekeeping team was sent to take care of it, but we had to wait in the room while they scrambled to find clean towels and make the bed. What was most disappointing was the complete lack of apology throughout the entire interaction. Overall, the hotel has a great location and comfortable, modern rooms, but the misleading "river view" description and the poor handling of the housekeeping issue left a lasting negative impression and unfortunately overshadowed what could otherwise have been a pleasant stay.

Great location and friendly staff

One of the three elevators was out of service which made getting to and from the room difficult. The shower wasn't fully functional, the overhead shower head wasn't operational, and the in-room refrigerator was annoyingly loud for how small it was