4Alma St

The location was ok. Near the harbour and quite near to the city centre. It is in a residential street. The room was confortable. It had a good shower and toilet plus basin. Tea and coffee and kettle were provided and top ups available in the lobby. The door code and key safe were easy to sort. Other guests were friendly.

I didnt have any idea about what was happening on arrival and this made turning up feel a bit tense. I tried to ring and text the contact number several times and it was not available. It latwr turned out that person was away in the mountains where there was no signal. Luckily i managed to get to the accom on time despite some delays and the cleaner was able to sort things for me. This was not ideal. For the size and quality of the accom the fee is quite high but all was clean and comfy. The room was way too hot when i arrived so i turned down the radiator but then i couldnot seem to get it on half level so i got cold. As the duvet was v thin it would have been good to provide a spare blanket in the cupboard. Just to note that there is a leak on the bottom right corner of the radiator so the carpet was getting wet in that area. It would be v helpfil to provide a socket next to the bed head as many.people want to charge their phone and have it next to the bed to check time etc. There was a v strong smelling air freshener aroma in the room which i found overpowering. May be good to make this an option in future as it can be annoying to sinus related problems for some people ... i find it mildly irritating but opened the window so it was ok. It would have been handy to have instructions for viewing tv ... i couldnt find freeview or other programmes or perhaps the remote didnt work. It doesnt look like mine and I didnt know how to work it.

The room was reasonably clean. The communal tea and coffee top up table was a nice idea.

Despite telling the property owner we would be booking in at 3pm and receiving a reply, that time came and went with no information about getting in. I sent a query just before 3, asking for the details and received no response. I had to phone the owner while on the doorstep waiting to get in. (Another couple also arrived and were awaiting the check on details while we were there.) After finally getting in, we found only one bath towel and one hand towel for me and my husband. The shower was ok, but the grout was dirty, the sink drained slowly and in the morning smelt very “drainy” and there was no loo roll holder. Just a roll on the cistern. The bed was quite hard and the bedclothes thin and didn’t really seem fresh, although they were clean enough. The TV did turn on but there were no channels and it didn’t appear as if the remote for any streaming services worked. Nothing. Finally, the room details state chocolate in the room which I thought would be charming. But alas, there was none.

Friendly owners and lovely kitchen to prepare food.

Staff helpful, its very close to the barbican and local buses.

Room 1 smells mouldy, there is black mould on the walls and the carpet smells like its been covered in cheap vac and shake. The external shower is through the kitchen, not ideal, and also lots of black mould and freezing cold. The local area is industrial and dirty, all big shops are at least 30 mins walk

The balcony

Amazing stay as always home from home

Nothing like advertising. Looked pretty grim from outside. Views???? It was by a trading estate with some very undesirable people hanging round. Reading other reviews I'm not alone in my thoughts on this place. Should be removed from booking.com lost my money but at least I had a clean bed for 2 nights elsewhere. Due to the inaccurate description I am looking for a full refund.

Nothing. Should be removed from website. I want my money back.

The property was well located to the city centre and the Hoe and Barbican, which made exploring Plymouth easy. Close to good eateries and drinking establishments.

For the price there was nothing not to like about the property, perfectly adequate.