4Alma St

Tidy and communication

Nothing really

Lots of facilities for self catering. Our room was big, my parents was adequate. There was plenty of tea and coffee and water provided. TV and storage room was good and there were DVD's in the cabinet to watch. Although we had to go through the communal areas to get to the bathroom, that was an adequate size. It was also a quiet area to stay in.

Shower was ok but not powerful. Bed board was not attached so had to move the bed forward as every time you moved it banged on the radiator behind it. The bed was very soft but we slept ok

The location is perfect for walking easily to the Barbican and the Hoe, there is a bus stop minutes away, with several different buses stopping there. Check in was vey easy. For the price, the accommodation was adequate.

A few issues that I have resolved with the management.

The room was reasonably clean. The communal tea and coffee top up table was a nice idea.

Despite telling the property owner we would be booking in at 3pm and receiving a reply, that time came and went with no information about getting in. I sent a query just before 3, asking for the details and received no response. I had to phone the owner while on the doorstep waiting to get in. (Another couple also arrived and were awaiting the check on details while we were there.) After finally getting in, we found only one bath towel and one hand towel for me and my husband. The shower was ok, but the grout was dirty, the sink drained slowly and in the morning smelt very “drainy” and there was no loo roll holder. Just a roll on the cistern. The bed was quite hard and the bedclothes thin and didn’t really seem fresh, although they were clean enough. The TV did turn on but there were no channels and it didn’t appear as if the remote for any streaming services worked. Nothing. Finally, the room details state chocolate in the room which I thought would be charming. But alas, there was none.