SAii Phi Phi Island Village

Clean, the staff great, most of all Tanya that help us in many things, w had an issue in our room and she fix it and gave us some extra for our trouble, then kept in touch the whole time to make sure we were good

Everything was amazing! We would love to come back

The facility was great and it was beautiful and it did offer a number of amenities but I will be honest the service wasn’t the greatest. I felt as if as a paying customer I was constantly being treated like I was a burden for asking for things like “extending my say” I don’t want to generalize and say it was all the workers there was a man named “Chan” who had a very passive aggressive attitude with me and other people there. I understand that it’s a 5 star resort and it is on the pricier side but it constantly felt like they were also trying to capitalize on the necessities you’ll need because it is on an isolated island. (Word of advice go to the local village for things like pharmacy needs, cosmetic and booking boats and excursions it’s 10 times cheaper.) At the resort they will do things like charge nearly 30$ for a bottle of sunscreen at the gift shop because they know you’ll need it. Going back to this I tried to extend my stay with them and Chan told me I was going to have to pay double the original price if I wanted to stay another night I quickly went online and saw that it was half the price that he quoted and just immediately felt quite put off and like he was doing whatever possible to milk us financially when we are already being generous and willing customers. I was in a group of four people and everyone in my group had stomach issues after eating at the breakfast buffet so that was a problem as well. We were also not told that on the resort is a mosque and you

The staff was very friendly and the resort had a lot of amenities. Only a couple of minor issues that were quickly resolved by the staff.

Overall it was a good experience, even though they took a long time to respond in the Hotels.com chat, which somewhat hampered my arrival, as I didn't know what the boat transfer was like.That's why I ended up paying more, plus I had made a special request to them for some kind of "treat" since it was our honeymoon, but we didn't get anything, they forgot. Aside from those two points, the hotel has a good structure, excellent breakfast, and great room service and internal transportation. I recommend it.

It’s a beautiful and quiet spot to relax and enjoy the nature-filled charms of Phi Phi Island! The location has excellent amenities, and quick service options via an app. The buggy service was a lifesaver with our uphill villa. The resort offers daily cleaning and turn-down services, has many restaurants, and many excursion options. We had a 10/10 stay and would love to come back some day!!

Bed sheet ls were not clean enough. Limited in room dining menu. A lot of mosquitoes in the restaurants. Not a great experience.

There are 2 nice things about the resort, the view and the village behind. Unlike what you may think based on reviews and the price you have to pay for a stay, this is far away of being a 5 star resort. Our accommodation was old, service is ok, but not more. Employees are not trained for 5 star service. Food is mediocre. In general, the hotel sells an experience, but does not deliver. I cannot imagine that the management is not aware of the situation. In Asia and Thailand you can find lots of 5 star resorts with outstanding service. This is not the one to go to. Really disappointed in the hotel, we left after 1 day, instead of 4. After mentioning at the reception we are leaving the fist thing presented was a form that we refrain from restitution. In my opinion they are more concerned about the money that the experience they deliver. Do yourself a big favor and book a different resort. There are so much beautiful resorts that deliver the experience you want to have.

Lovely place

SAii Phi Phi Island Village delivered a truly brilliant stay for us! While the property is huge, the buggy service is prompt and spot-on, taking any hassle out of navigating the beautiful grounds. A major highlight was booking the trip to Maya Bay through the activities centre. The entire experience was seamless, and the staff provided truly exceptional service—it was, without a doubt, one of the best excursions we've ever taken from a hotel. For dinner, the Ruan Thai restaurant is a non-negotiable must-try. The food and atmosphere are absolutely outstanding. We were impressed with every aspect of our holiday and will definitely be returning to SAii Phi Phi!

Staff were incredible, the resort was so well looked after, and everything was perfect!

Been a few times and will continue going, I could quite easily live on this beautiful piece of paradise

Absolutely stunning resort

This resort is absolutely stunning, we thoroughly enjoyed our stay in the Hilltop Villa. The buggy service was so quick we rarely ever waited. Staff were so wonderful and attentive, they took care of our every need, much of the time without us even asking. It’s so beautiful you will not want to leave

The staff at the hotel steals. Please remember don't leave anything valuable outside in your room, put them in the safe even if you are out for a brief moment. I lost money in my hotel room, and the response from the hotel is disappoiting. They basically did nothing only told me that they asked the cleaning lady and she said she didn't take anything from me. I called the police, they brought the cleaning lady to my room as well. She just blantly lied in front of us, some stuff she said didn't make any common sense, I felt the hotel staff realised that as well. However, I don't think they did anything afterwards, I noticed on some social platforms that some other guests had similar experieces. Disapointing!! Anyways, you can never be too careful, leave all the valuable things in the safe when you go out. If you choose to stay at this hotel, try to enjoy!

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The stay was just ok. I would expect more out of the 5 Star resort, especially if it is supposed to be the best hotel on Ko Phi Phi

Saii phi phi truly felt like paradise. We stayed here for 2 nights to relax. The staff were so friendly. They have 2 pools normally but 1 of them was under maintenance which was unfortunate. It made the 1 pool very busy and hard to get a lounging chair. We ate at ruan and api restaurant. Both places were great. Ruan is in the forest so there was a high chance for bug bites. The restaurant was also very far from our villa and the staff was happy to call buggy service which was such a nice treat! Getting to the resort was a bit of work and I highly recommend you wear sandals because getting on and off the long boat depended on whether or not its high or low tide. You might have to walk out further and into the water.

Breathtaking property with amazing staff and world class authentic Thai Restaurant! Worth the multiple legs/hops to get here. Will definitely be coming back!

Beach was beautiful and never crowded. The villas are really cute and clean. Breakfast was excellent.

Amazing

Its a big hotel. Opt for the sea view pool villas if you budget allows it. The views are fantastic.

Everything was super, just a lot of mouses running around in the vila. Specially in the night time when sleeping

Hotel with great setting. Peaceful and with full facilities. The Eco friendly programme is remarkable as well

We loved this resort. The bungalows were very spacious and clean. It had a nice porch to have a coffee in the morning and listen to the birds. The breakfast was amazing with a variety of foods. The resort had several dining options. We tried a few and loved them all! The pool was very nice as well. The staff was very friendly and helpful. Our luggage was delayed in Hong Kong and the contacted the airline many times to make sure we got our luggage as soon as possible. We hope we can come back to the island and will definitely stay in the same resort.

Nice place but stay away from the seafood as we got food poisoming from it

Absolutely beautiful!

I can confirm I will never ever come back here again !!! All staff want to do is fleece you out of extra money, everything is way over priced !! Somehow Expedia had messed my booking up and put my child as 3 and not 15. So, was made to pay extra for that not quite sure why because in my eyes 3 people is 3 people regardless of age ??? Even with Expedia ringing them and confirming it was a mix up on their site I was still billed. Then the room we had was absolutely covered in tiny little bugs and I mean covered. The aircon was shocking and we were all unable to sleep due to the heat. To top it off no internet all night!! Night staff unable to sort it. My wife has also been up all night with sickness and diarrhoea and the only thing she had to eat was the carbonara made at the hotel restaurant. Then the final straw for me is the maid just walking into our room at 9.45am when check out was 11am. Nesting in mind we had all been awake all night so we’re fast asleep. She didn’t even knock just let herself in and thought a sawadi kaa was acceptable. Many better hotels on phi phi island and for a fraction of the cost.

This is my third time at this property. Incredible service. Spectacular setting.

The manager Tanya and the staff were made our trip. She was wonderful and made sure we are comfortable and did everything possible to make our stay unforgettable

Hotel bonito

Very good customer service -- the property is a village -- it is huge -- but the people working there make it easy to navigate. The rooms are updated and nice -- they really try their best to cater towards their guests. I'd recommend but note that you need to take a long boat to get there that is 300 THB