Quality Inn Post Falls - Coeur d'Alene

Easy check-in

Room seems clean ish, all the bedding seemed worn out, staff wasn’t very friendly

The hotel was clean. It was a nice room except for one major problem when I stay in a hotel room I would like to be able to use the shower. I could not get the shower handle to turn. so I called the front desk. I’m not sure he understood what I was saying. I timed it 15 minutes later I walked up to the front desk and tried to explain to him I couldn’t get the shower to turn on. He followed me back to the room, which was real close to the front desk room 204. He couldn’t get the shower to work either. He beat on the handle and finally got it broke free and the shower worked, but this time I had already gotten dressed and on with my day so I did not get a shower in a hotel room. the gentleman working the front desk English was so bad. I could not understand him. I had him write things down, but apparently being foreign born, he’s not used to riding left to right, so it was illegible. what he was saying was”emon” over and over after a lengthy exchange and him trying to write it out, which was illegible he was trying to say email. He was unable to explain the bill. I stated I needed a refund cause I was unable to use the shower, but he did not I understand. He had charged me $50 for a deposit because I had a dog with me. The paperwork I received did not reflect the $50was being returned. but I still paid full price for the room because of his inability to speak/ write English. I would have a hard time referring this hotel to anyone expecting to have the minimal amount of service.

Quick & friendly check in. Surprised by the hot soup in the evening. Great breakfast too.

Our bath tub was clogged, men at the front seemed like they hated their job. Breakfast was okay. Hotel needs some huge upgrades, would of stayed somewhere else

Overall, the stay was okay, but I encountered some cleanliness and service issues. First, the cleanliness issue: when we entered the room, the comforter was not clean. I couldn’t take a picture of it, but I did take a picture of the table, which had residue all over it before we arrived. Second, the service issues: we requested a crib, but it took almost two hours and two phone calls to receive it. In addition, the phone in the room would not connect to housekeeping or the front desk, so I had to Google the number and call from my mobile on roaming charges just to get connected. Overall, it was a below-average experience. I’ve stayed in many quality inn many times, but this was the first time I’ve had these kinds of issues. On a positive note, the staff member on duty at night (the Indian gentleman) was very nice.

clean room, great staff and friendly people staying at site. only negative was that there is no elevator to 2nd floor which makes it difficult if you have a lot of luggage.

Confidently placed

Sink drain broken, TV remote faulty, noise on back patio at midnight kept me awake, no elevator, desk trainees made me enter all my ID information even though I had don it on line and and had a confirmation number. I was suffering from sun screen in my eyes when I checked in so that made me grumpy. This should not be a Choice hotel!

AVOID!!! Not to the guys fault, but the guy at the front desk was not helpful at all. The room was very dirty, stains ABSOLUTELY EVERYWHERE! The walls, cieling all had stains. The carpet had dirt, was clearly not vacuum. The toilet.... spend your money elsewhere. Absolutely not worth it.

Everything

The rooms are so smelling and very diery no housekeeper at all uou will stay by one bedsheets and towels tissues all supplies

Has good breakfast!!! Not asking about to put us comfort zone example not ask about cleaning stuff ready next day waiting your need Short house keeping

Staff spoke poor English

They don’t have housekeeping if you stay in a row

The first red flag should have been the receptionist hanging up on me twice when I called a couple weeks before with a question. When you get there, please be aware that there is a $50 deposit fee for...something? They were not clear and did not give me any clarification. As it was super late and we just needed to get in the room with sleeping kids so I didn't dispute it. (funds haven't been released yet) Speaking of sleeping kids, that was fun getting to our second floor with NO ELEVATOR. Yeah, this place doesn't have an elevator so be aware of that if you have physical restrictions or like basic convenience... The stair case, gross. Crumbs on the ground, webs wounds the lights. The room was not much better. Literal dirt in the corners of the bathroom. The community shampoo and conditioner bottles were basically empty so only one of us was able to wash our hair with it. Water didn't drain well so that was pretty gross too. The bed? Felt like sleeping on a rock with a sheet over it. I've slept of discount mattresses before with more cushioning. Breakfast, no good. The milk for the cereal was off and the pour spout was curdled--I don't think it had ever been cleaned. Powdered eggs and sausage were definitely leftover from days before. The safest thing available were the cereal options or pre-packed muffins. All in all, could not recommend less. I'd give a negative if that was an option. Put $10 more bucks down for a better place. You'll have $50 lost with this one anyways...

Our room was dirty, coffee all over the walls. Our room was connected to another room and the door didnt lock. Let the lady at the front deak know, didnt care.

Just a passing thru night. Needed inexpensive night. In that aspect it fit but the price did not reflect comforts that should be standard. But for $140; the room’s sink & shower were clogged. The towel rack was loose. The sink was cracked. The toilet seat was loose The 2nd shower head broken off dangling. The mattress was well used with indents. Attention to maintenance is needed.

No elevator, and the only luggage cart was unusable due to a broken wheel. The staff accommodated us by placing us on the first floor at the end, after an hour's wait, since the room was not yet cleaned by 4:00 pm in a hotel offering a 3:00 pm check-in. So it was still a long way to carry the luggage, but it was doable. Also, the single ice machine did not work, so I had to take a trip to a local gas station to purchase a bag.

Hi ya. Stipped for nite and stayed here. The front desk helper, Assylay was very nice and her job looked like it consisted of just the front desk. U have ring a bell for service and i rang 2x with her coming in diff directions, cleaning.rooms and doing other work than just the front desk. When we checked out in am she was there again!! Seems to b a very dedicated employee!! Ty. 😀

There were no parking spaces available. I was driving a truck with an enclosed trailer. The young lady at the front desk could speak almost no English. She called her manager and he suggested that I park in the empty lot next door or on a s driveway down that feet, or just block other cars in and deal with it in the morning. Post Falls is not an area you any to park off site. I just asked him to cancel the reservation and he refused. I have video of the full lot and refuse to pay anything traded that reservation after dealing with the manager. Horrible customer service.

Sheets were dirty

Nice front counter staff. Clean rooms. Noisy door. Pretty good breakfast. The biscuits and gravy were pretty yummy

The property was very clean except the coffee and juice machine. The staff did their job but wasn't very friendly regarding to simple things as much as to replying when we said hello or good morning. However, I would stay there again.

liked that it was clean. Needs to be remodeled, very old. Chair had been chewed up by dog, needs to be replaced. ice machine not working

Family oriented

I was pleasantly surprised with the accommodations. I have to laugh, though. I had recently seen the SNL parody "Business Gardens Inn" commercial and this place was quite close to the hotel (in a fun way) they were depicting. I'll definitely stay here again. Thanks!

We always stay at Quality Inn. This time was not good. Lets start with the main room. No upholstered chair, Office chair was very torn up. Picture missing in bathroom, no hair dryer, only 2 clothes hangers. Bathroom was not clean around toilet and tub. The caulking around the toilet looked like it was done by a four year old, bathroom door would not close. This is not what our usual experience has been.

So so, maybe not the best deal but definitely not nice

Rooms had broken lights, shades, holes in wall, clogged drains. Breakfast food was sketchy.

Room Appliances not working, bathroom sink not draining, management not available

I had a great experience with the front desk staff Azhar . Azhar was professional, friendly, and efficient from the moment I arrived. Check-in was smooth and quick, and they were happy to answer all my questions with a smile.