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Hilton Waikoloa Village

Top rated by guests

3 outdoor pools

Makai Room, 2 Queen Beds, Ocean View | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Makai Room, 1 King Bed, Ocean View | Premium bedding, in-room safe, laptop workspace, iron/ironing board

View from room

Courtyard

8.4Excellent

(1,052 Ratings)

"Awesome room, bed was so comfortable,"

Hubert Louiz

Don't miss out! Price and availability may change

8.4 / 10.0

Excellent(1,052 Ratings)

Resort in Puako, HI

4-Star Resort

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

Family-friendly fun on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hilton Waikoloa Village's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants.
Housekeeping is available on request.
Hilton Waikoloa Village offers 647 accommodations with MP3 docking stations and DVD players. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

An outdoor tennis court and a health club are featured at the resort. 3 outdoor swimming pools and 3 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Hilton Waikoloa Village

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

TV

Gym or Fitness Center

Garden

Family friendly

Map of Puako, HI

city location on map

Nearby attractions

Kahalu’u Beach Park

Mauna Kea State Park - Halepōhaku Area

Kēōkea Beach Park

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

Top rated by guests

8.4Excellent

(1,052 Ratings)

"Awesome room, bed was so comfortable,"

Hubert Louiz

Don't miss out! Price and availability may change

$$$$

8.4 / 10.0

Excellent(1,052 Ratings)

Resort in Puako, HI

4-Star Resort

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Puako, HI

city location on map

Nearby attractions

Kahalu’u Beach Park

Mauna Kea State Park - Halepōhaku Area

Kēōkea Beach Park

Available Rooms

About this resort

Family-friendly fun on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hilton Waikoloa Village's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants.
Housekeeping is available on request.
Hilton Waikoloa Village offers 647 accommodations with MP3 docking stations and DVD players. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

An outdoor tennis court and a health club are featured at the resort. 3 outdoor swimming pools and 3 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

TV

Gym or Fitness Center

Garden

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

8.4 / 10.0

Excellent(1,052 Ratings)

3.0 / 10.0

tower our room was in was under construction i would of not book that tower if it was under construction

4.0 / 10.0

Great ocean view and pools

5.0 / 10.0

The whole place!

8.0 / 10.0

The property is very nice lagoon is the main thing why we keep going back there we love the snorkeling area.Makai room is all ocean view but is very old and outdated our room is room 3311 looking by the dolphin area but the water everytime we shower goes outside and it’s flooding the floor 3 towels needed to dry it.My husband almost fall coz we didn’t know its flooding .We just decided to stay in that room coz of the view and just ask towels everyday.I did told the front desks during check out to correct the problem and for future bodily injury.Properly is beautiful itself.

8.0 / 10.0

Pros 1. Beautiful setting 2. Upgraded; we are Hilton Honor 3. Grounds are meticulous Cons: 1. Expensive fees 2. Stores close early; not open for shopping after dinner 3. Chairs at pool need replacing 4. Children everywhere; would be nice if there was “Adult Only” pool and enforce children stay in “children” pool

6.0 / 10.0

A major renovation above our floor was not adequately communicated. There was drilling as late as 7 pm that sounded as loud as a jackhammer above you. It triggered the fire alarms twice. My son was terrified. While the management was empathetic and offered to comp a night, I cannot believe that they are not more transparent about the horrific noise levels. Literally we were given a sheet of paper with the hours 9-7 given. But since j was checking in with children we didn’t fully read this or even think to ask more about what “renovations” entailed. Unacceptable. Outside of that, the walk was very long because the tram does not come often. The grounds are very clean and everyone was very friendly. The lagoon was a nice option for paddling or snorkeling at the hotel.

8.0 / 10.0

I loved the different variety of places to dine and the views were beautiful.

4.0 / 10.0

This hotel is very clean, and at least it’s quiet at night. That’s probably the only positive thing I can say. The front desk staff seriously needs to improve how they treat tired guests who arrive after long flights, eager to finally get to their rooms. The attitude feels cold and unhelpful. The property is massive, with endless stairs, but barely any signs pointing to the few elevators available. If you don’t stop to ask, prepare to wander up and down aimlessly. The lack of clear information signs is unacceptable for a resort of this size. Prices here are outrageous. Everything is extremely expensive, from food to amenities. And parking? That’s the worst part. Self-parking is $48 per night, valet is $55, and the hotel still charges $48 just to use the parking lot. That’s a ridiculous $96 a day if you actually use their system. I stayed five days and four nights and walked away with a parking bill of $523.10. That’s robbery, plain and simple. In the end, the hotel feels like a tourist trap. Clean rooms won’t make up for overpriced everything, confusing layouts, poor signage, and unfair charges. Definitely not worth the money.

10.0 / 10.0

Awesome room, bed was so comfortable,

4.0 / 10.0

Excess resort fees that you expedia did not mention or disclose, facility was old and dirty

8.0 / 10.0

Good

10.0 / 10.0

View and dining was great

10.0 / 10.0

The property is beautiful, and it’s very family friendly. There was so much to do; I would 100% come back. My only qualm was that I spent about $115 on the buffet breakfast, and it was disappointing. The food was cold and just unappetizing. Not worth all that money.

6.0 / 10.0

Property itself is very pretty! Staff isn’t all that friendly, with handful of exceptions. Loved being able to watch the dolphins at the dolphin quest. Not enough dinning and eating option for that large of a facility. Not close to more local foods and store. No beach and sand access unless at lagoon if that’s what you’re looking for.

10.0 / 10.0

It is so beautiful! The staff is very friendly. It is definitely an experience.

5.0 / 10.0

This resort is amazing! Everything from my room to lobby, pool, and anything in between was immaculate. On property activities were endless. I wish I could have stayed longer to enjoy more of what Hilton had to offer. There will definitly be a next time and I will stay much longer than this las visit.

6.0 / 10.0

Outdated, not what I was expecting at all. I had 2 adults 2 kids reservation and they gave me a king bed for all of us. Also, Receptionist was very unfriendly.

4.0 / 10.0

As a single parent of kids with disabilities, this property was a total nightmare. The resort is ENORMOUS. I was reassured that there was a tram that could take us to the pools but during our entire stay we successfully caught the tram twice. Which meant we were putting in 15,000 steps per day going from our room to the pools, entertainment. The only restaurant in our tower was an extremely expensive Italian restaurant. There’s no bottled water in the rooms so they give you fillable water bags—but good luck finding the filling stations. The towel dispensers are not where the maps say they should be. The parking lot is far and requires a lot of steps. I put in a housekeeping request for more towels and coffee and hard to check in multiple times for several hours before anyone came. When I was booking this I reached out to the resort and mentioned I will be traveling with kids with autism. I asked if they had any tips for me since I’d be traveling as a single parent, and their only response was “we have no kids club.” That should have been a sign for me that this resort is not disability-friendly. It’s very beautiful and flashy but they absolutely do not accommodate anyone with physical needs and the food is not kid-friendly (I.e you can’t even get a hamburger anywhere). I’m so disappointed considering how much money I spent. To be fair, my kids had a nice time (aside from the walking) but it was at my expense since I had to carry everything.

10.0 / 10.0

Will come back

8.0 / 10.0

Beautiful resort.

8.0 / 10.0

We had a great vacation & would definitely return. Mahalo!

10.0 / 10.0

I love how family oriented this property is. There are many things to do with your family just on the property

10.0 / 10.0

Absolutely the most gorgeous hotel I’ve ever stayed at

10.0 / 10.0

Pools are fantastic. Very nice property. Beautiful view of the ocean.

6.0 / 10.0

Parking expensive $48 dollars if you park by yourselfand $58 if you want to Valet Park, I haven't gotten a receipt from when I stayed there so that I can see why I was charged an additional $418.48. I did the parking yourself with the rental car I had. The day we were checking out there was human poop on the sidewalk and we could've find a staff member till we got all the way to the front of the hotel. They need to tell people that the AC turns off when the balcony door is open. We didn't find the hot tubs until the last day we were there and the hot tubs were hot but the jets just bubble so that was kinda lame. There were kids sitting in the hot tubs doing sexual things with no parents or staff around. The Tram is super slow and they say itll be there in 10 to 7 minutes but it takes way longer than that so you might as well walk Only times I saw staff was at the front desk which is a 7 min walk from the Palace which is where I was staying. Not to mention the walking from the parking lot to the Palace because again the tram literally wasn't around and its faster to walk.

6.0 / 10.0

Property is nice but everything is extremely expensive and they nickel and dime for anything Also .. getting around the resort is a pain .. tram is slow and just adds 20 mins every time you want to get in and out

6.0 / 10.0

No a/c on one of the trams which would be nice to know in advance being as though we brought our infant along. No decent wheelchairs. Attendants completely ignored my wife, myself, and our 6 month old baby. I needed assistance pushing my wife who broke her foot the day of check in. Spa gave me a hard time cancelling prenatal massage although I tried to explain she had just broken her foot but was still explained “their policy”.

6.0 / 10.0

Nice property but insanely overpriced! They get you everywhere! They leave a cheap tote bag in your room and then they want $13 for it! They charge $55 plus tax and gratuities for breakfast per person and they have a make your own waffle machine that is identical to the one at Holiday Inn! $55 plus tax and tips for breakfast! they could at least make the waffle! I got pasta and tiramisu delivered through room service. The pasta came soaked in a small brown cardboard box. For $70, it tasted disgusting. And then another thing. They actually put monitoring chips on their towels! You get it out of a machine and if you don’t return it, they charge you $20 per towel! I never heard of a hotel putting a security device on a hotel towel! Also, self parking was almost $50 a night! It turned out to be not much different from valet parking. And it was quite far away from our room.While it’s a really nice looking property and has a cool pool with dolphins, I wouldn’t stay here again.

10.0 / 10.0

beautiful property, but starting to look a bit dated.

8.0 / 10.0

Good hotel. Very nice but the tram was always broken. It made it difficult for our older relatives to walk around.

10.0 / 10.0

Needs some updates in general areas and rooms.

4.0 / 10.0

Rooms are good. But walking to and from car to room takes very long time. Tram takes very long too. Also the tram was not working for couple of days. So walking back to room after a full day of activities on island was very tiring. Services like laundry are hidden very far in resort as well with no given direction.

6.0 / 10.0

My son has Type 1 diabetes and we expected to keep his insulin in the refrigerator in our room but they keep all refrigerators at a higher than normal level and they have a sign on them stating that you cannot adjust them and not to put food in there or it will spoil. The phone didn’t work in our room so I had to walk back to the front desk and their only solution was to keep my sons live saving medication for me in a fridge used by the staff. We had no other options and it was very nerve wracking. Also, the deck above our lanai cracked when some kids were on it and concrete fell onto our lanai. Nobody was hurt thankfully but the staff’s response was “we’ll have housecleaning come clean it up”. They didn’t even patch the spot so more kept falling. I asked multiple times about the fridge, the phone and the lanai and I got only shrugs from staff members. Next time, stay elsewhere and just buy a day pass for the pools and the lagoon.

10.0 / 10.0

Nice place

8.0 / 10.0

It was a beautiful resort. We thoroughly enjoyed our stay. However, The tram was always either a 15 min wait or not working at all. It’s a 15 min walk from the palace tower to the main lobby and breakfast. Breakfast was wonderful except there was always a 40 min wait every morning just to be seated. The room was a little outdated but the bed was very comfortable. Staff was all very sweet. It was our honeymoon and they gave us free beverage coupons for this which was wonderful.

10.0 / 10.0

Great pools and excellent staff to assist with everything we needed. Enjoyed the morning breakfast buffet as well. Nui Italia and Lagoon burgers were really good as well.

10.0 / 10.0

The hotel was really big and service was great. The Food wasn’t good and everything is really expensive. The property is clean and the live music at the bar is enjoyable. The adults pool is really small and has no activities, it’s quiet there.

3.0 / 10.0

This property was too large for us. I was also disappointed by the lack of umbrellas/shade. Overall just too much commotion/big for us. The boat captain was our highlight

10.0 / 10.0

Had the time of our lives. Staff was amazing they had lost our keys to our rental, and the managers made sure they made it right for us. Took care of our valet and resort fees and gave us a cabana. They were amazing

8.0 / 10.0

Aging but beautiful property. The boats are being phased out which it unfortunate. The trams are slow, hot and very loud. Lagoon is the highlight. Food good but restaurants overpriced .

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