G&G Isla Marina Puerto

Nice apartment 3rd time we have stayed there the view is lovely

Nothing all was good

The location and the roof terrace

The checking forms were sent on the day of check in but we were already on our flight. This could have been sent sooner. The property needs new towels immediately as they were old and thin.

Second time at this property Lovely apartment and the main bathroom now has a shower screen so the water is not going everywhere just in case people reading previous reviews and seeing this issue Centrally located and views from the balcony are amazing

Nothing -

Central location, spacious apartment, numerous restaurants and shops. Plenty to see and do. Swimming pool which was quiet with sun beds, umbrellas and large sunbathing areas.

I sent a few emails, messages to the owner with queries before we stayed, ie the make of coffee machine, whether washing up liquid was provided etc, received a response to one of my queries whilst enroute to the airport! The tops of the taps on both the main bathroom and ensuite had broken and come off . The ensuite shower screen had not been fitted correctly and the room was soaked each time we had a shower. The curtains in the double bedroom were hanging off on one side and the pull cord to open and close them was only working on one side. The coffee machine was dirty and needed descaling. The jacuzzi bath was not working. The toilet roll holder and shower head holder in the small/ shower room toilet were hanging off the wall. We were eating out so didn’t use the dishwasher, however when I opened it to have a look half way through our stay there were dirty dishes in there covered in mildew which must have been left by the previous occupants. The cushion on the patio sofa was too large. Mildew in the corner of the small toilet/shower room I messaged booking.com and the owner with my complaints, to be fair the maintenance team were out the next day and did what they could, however they couldn’t fix the jacuzzi bath nor the curtains. It seems from my point of view that the cleaning staff just come in to do what they have to do and don’t look at what needs replacing or mending, also the owners don’t seem to read these very important reviews.