Blackhome Wien I contactless check-in

Location, spacious rooms, friendly staff

No parking, 10:30 checkout, few toiletries

The prompt service from customer service by telephone in the foyer. Well organised operation. The room was lovely - very well designed. And the air conditioning was a lifesaver in the heatwave!

No iron provided. The rate only includes one room clean every 6 days! There should be a facility to request more frequent towel changes at least. We would happily pay extra. Only one pillow provided.

When we arrived, the girl at reception was very kind and checked us. The room was clean, and the kitchen was well equipped with pots, a frying pan, cutlery, wine glasses, and even a dishwasher that worked perfectly. The location was amazing, we were able to visit all the main spots in Vienna on foot, so we didn’t need to use public transport at all. The hotel is also close to the train station, which made the journey from the airport very convenient (around 35 minutes). There are also plenty of restaurants and supermarkets nearby. If we have the opportunity to go back to Vienna we will stay at the same place as it was very convenient for us.

We stayed in room 611, and we noticed that whenever we used the kitchen sink, there was quite a loud noise coming from the pipes. We’re not sure if this is normal for the building, but even a small amount of water in the sink would cause the noise. The bathroom had a similar issue, although the noise was less noticeable there. Another point is that the shower would flood quite easily, which makes me think there may be an issue with the drainage. Also, the shower only has a partial glass screen, leaving the other side open, so water easily splashes out and the whole bathroom gets soaked. This wasn’t a big issue for us, but it’s something that may need some attention.

Easy check-in and check-out. Really comfortable bed. The kitchenette is also great.

I've stayed here before and it was fantastic, but this time the apartment I stayed in was directly above the train tracks. I didn't realise that there were apartments on that side of the building. Although the windows were closed, it was only possible to sleep between 1:00am and 4:00am, when the trains weren't active.