Ngan Phu Villa

this is the best place i’ve ever stayed at. the location was great, the staff were more than helpful and lovely, the room was amazing. should’ve stayed longer

nothing. everything was perfect

The accommodation was nicely presented and tidy. Breakfast exceeded expectations with several options available. Jade, the receptionist, was incredibly welcoming and made us feel right at home from the start.

Lovely staff, spacious room. Great breakfast options included

We had a few lizards in the room and quite a few ants..

Breakfast was nice, although if you get the bacon or sausage can you will barely get anything. Room was cleaned daily. Not on the main road, but a taxi ride from the centre.

Firstly, they tried to get us to cancel our booking, WhatApp messaging us multiple times 2 days before arrival telling us we need to cancel our booking because they had a water issue, when we didn’t respond it was then a booking system issue. Being aware of this scam and pressure put on guests to be the ones to cancel so they can put the room back up for a higher price for last minute bookings, we told them to only contact us through booking.com and cancel themselves if they needed too - surprise surprise the ‘issue’ was miraculously fixed and they didn’t need to cancel the booking!! And they had had guests during this time and no issues had been encountered by those guests, making it clear it was a scam. But to be honest we should have took this as a warning and cancelled ourselves! This is NOT a 9.5* accommodation and is much much more basic and tired than the photos make you believe! The mattress was the most uncomfortable we have experience on our travels in Vietnam, you could feel the springs. The staff come across lovely but on asking our itinerary the first morning they bad mouthed the tailors and spas we said we were going too, of course recommending other options that they have links too - however doing our own research they did not have as good reviews. They also told us they could get the best price for activities - this is also not the case, we could get these activities for half the price they were offering! The free bicycles are extremely old, don’t work properly and are all rusty, not like other bicycles people are riding from other accommodation in the town. The bike seat didn’t stay up, brakes didn’t work at all, they were very uncomfortable to use. We got a small amount of washing done, and all the white items came back dyed brown, they claimed they just needed to be washed again (since being home this is not the case, the colour does not come out and these items are totally ruined).