JW Marriott Hotel Bengaluru Prestige Golfshire Resort & Spa

Location

Slow service at the dining

Lot of kids activities my child enjoyed . Other Activities, was expecting bonfire etc too.

Everything

Nothing

**Subject: Formal Complaint – Disappointing Stay [Booking ID: 6595766509] – [mallikarjuna D R]** Dear [Jw marriot prestige golfshire. Ceo/ Hotel Manager/General Manager's Name...?], I am writing to express my profound disappointment regarding my recent stay at [Jw marriot prestige golfshire] from [16/08/2025] to [17/08/2025], under booking reference #6595766509. As a guest who chose your establishment for its reputation of excellence, I regret to report that my experience fell drastically short of the standards expected of a five-star hotel. ### Key Issues Encountered: 1. **Service Failure:** - [Specific incident, well come check in"Rude treatment by front-desk staff upon arrival," "Concierge ignored repeated requests," "Room service orders were incorrect/missing"]. - [Impact: communications"This caused significant inconvenience and delayed my plans."] 2. **Room/Amenity Deficiencies:** - [Specific issue, no guidance "Room was not cleaned properly (stained linens/dusty surfaces)," "Malfunctioning AC/TV," "Promised balcony/view was obstructed"]. - [Impact: restless, "This compromised my comfort and rest after a long journey."] 3. **Facility/Value Concerns:** - [Specific issue, lack of information"Pool/spa was closed without prior notice," "Overcrowded breakfast area with insufficient staff," "Excessive hidden fees not disclosed at booking"]. - [Impact: waste of money "This undermined the premium experience I paid for."] ### Expectations vs. Reality: I selected [golf shire] based on its accolades and promise of luxury hospitality. Unfortunately, the inconsistencies in service, upkeep, and attention to detail were unacceptable for a property of this caliber.

**Subject: Formal Complaint – Disappointing Stay [Booking ID: 6595766509] – [mallikarjuna D R]** Dear [Jw marriot prestige golfshire. Ceo/ Hotel Manager/General Manager's Name...?], I am writing to express my profound disappointment regarding my recent stay at [Jw marriot prestige golfshire] from [16/08/2025] to [17/08/2025], under booking reference #6595766509. As a guest who chose your establishment for its reputation of excellence, I regret to report that my experience fell drastically short of the standards expected of a five-star hotel. ### Key Issues Encountered: 1. **Service Failure:** - [Specific incident, well come check in"Rude treatment by front-desk staff upon arrival," "Concierge ignored repeated requests," "Room service orders were incorrect/missing"]. - [Impact: communications"This caused significant inconvenience and delayed my plans."] 2. **Room/Amenity Deficiencies:** - [Specific issue, no guidance "Room was not cleaned properly (stained linens/dusty surfaces)," "Malfunctioning AC/TV," "Promised balcony/view was obstructed"]. - [Impact: restless, "This compromised my comfort and rest after a long journey."] 3. **Facility/Value Concerns:** - [Specific issue, lack of information"Pool/spa was closed without prior notice," "Overcrowded breakfast area with insufficient staff," "Excessive hidden fees not disclosed at booking"]. - [Impact: waste of money "This undermined the premium experience I paid for."] ### Expectations vs. Reality: I selected [golf shire] based on its accolades and promise of luxury hospitality. Unfortunately, the inconsistencies in service, upkeep, and attention to detail were unacceptable for a property of this caliber.