Apartments Deluxe

Tolle und geräumige Wohnung, Nahe am Europa Park, zentral gelegen.

Nichts

Sehr schönes und gut ausgestattetes Apartment

Gute Lage - gute Ausstattung

Negativ muss man leider sagen das für 5 Personen und 2 Übernachtungen grad mal ein Handtuch pro Person vorhanden war … das ist defintiv zu wenig

Very poor communication & extremely difficult check-in We stayed in this apartment in Rust. The apartment itself was okay, but the communication with the host was extremely disappointing. The host did not send a location link, only wrote the address in text, and every time I asked for the location she kept telling me to “read the message”. Only after several attempts she finally sent the address, again without a link. The check-in process was one of the most difficult experiences I have ever had. We arrived after dark with children and the entire area around the building was completely dark with no lights on, even though check-in is at 17:00. There were no signs, no lighting, and no indication of which building or which key box to use. We spent more than an hour walking around in freezing weather trying to find the key box. The host refused to help and kept repeating “it’s in the Booking details”, which were unclear. She also ignored our calls. A neighbor eventually helped us find the right box. Inside the apartment, the bedroom lighting was very dim and the apartment had an unpleasant smell. I asked the host for an air freshener and she said she didn’t have any and told me to open the windows. Also, the fridge was dirty and clearly not cleaned properly. The host then sent the check-out instructions on WhatsApp 4–5 times in a row, even though I was busy and couldn’t respond immediately. This came across as rude and unprofessional. Overall, I would not stay here again. There are many better apartments in Germany with clearer communication, proper lighting, and more respectful hosts.