Royal H Umberto I, Napoli Centro, by ClaPa Group

Struttura in corso umberto utile per visitare il centro storico

stanze molto grandi e cucina a disposizione.

After reading the negative reviews, I was expecting a terrible and disastrous room but the room was very pretty, clean and spacious. The interior decoration is modern style and it was very tidy. It is a typical small hotel, with the style you find in Naples, Rome, Paris and other similar cities, with an entrance towards an internal yard, then go though a glass lift and you find your room in a particular part of the building. It was not my first time in Naples and nearly all budget hotels in Naples are the same style. Although it is in one of the main streets in Naples, it is not noisy and it is very central, very close to the main square, main train station and Pizzeria da Michele.

I was disappointed as few days before, I received a message that upon arrival they will request a deposit of Eur200 from a debit card only. This was not clear during booking. I was fighting not to pay this amount since we did not know in advance and I found it ridiculous that for one night I had to pay more than the actual rate. I thought that this was very unfair. They insisted that it was in the instructions but I had to search and search until I found the information regarding the deposit. At this point, I checked the reviews and nearly everyone passed thorugh a similar experience to mine. Also from reviews, I learnt that one will get the key from one place, then the hotel is around 15 minutes walk away. Please note that the roads and pavements are not ideal to walk with a luggage on them. I feel the need that prior booking, people should know about all this to avoid disappointments, but beyond all this hassle before arriving, the hotel was beautiful.

The check in location was 1.5km from the actual property!!! Very inconvenient trying to get between the 2 locations if you have luggage. Was not offered any driving service to get between the two places. You could not check in before 3pm & if you wanted to store luggage it was going to be 3 euro per bag! Would not recommend.