GuestHost - Doni Quiet and Comfortable Apartament with Balcony

I loved everything. It was convenient, clean, close to metro and rail lines, there's a washing machine and a full kitchen. Everything was perfect!

Nothing.

Location was good, in a quiet area approximately 20min tram/bus from the city centre. Supermarkets a short walk away. Facilities within the apartment where good, everything was clean. Check-in and check-out easy and straightforward

The apartment was very beautiful, fresh, and clean. The kitchen facilities were great, and the bathroom was spotless. Overall, the apartment itself was just perfect, exactly as shown in the photos. I would have rated it a 10 if not for the issues below.

The communication with the company renting out the apartment was very poor. First, you have to handle the city tax registration and temporary resident registration yourself, which was quite annoying: it took around 20 minutes and required uploading personal documents like passports to a third-party website, which didn’t feel secure. In four other Italian apartments we rented during our trip, the hosts simply took photos of our passports and completed these procedures themselves. Second, our bus from Bologna was delayed by an hour, and I informed the company right away via WhatsApp since check-in was free only until 21:00. They responded that if we arrived later, we’d be charged an extra 25 euros, regardless of the delay not being our fault. In the end, we were precisely five minutes late and had to rush. Thankfully, the very nice lady who met us (not the one responding from the office) said she would convince the office not to charge us, and she did. Still, I think the company could have avoided creating so much stress over a slightly late check-in, especially since we kept them updated. The location was also quite far from the center, with an unpleasant walk along busy roads.

modern

one towel for 4 days. no dryer. no taxi access unless booked ahead