Hotel in Key West, FL
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Located in Key West, 1.3 miles from Smathers Beach, The Capitana Key West has accommodations with an outdoor swimming pool, free private parking, a fitness center and a private beach area.
Amenities at The Capitana Key West
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Bar
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Private beach access
Beach access
Laundry services
Accessible Parking
Beach front
Family friendly
Accessible by lift
Housekeeping available
Fire alarm
Cleaning products
Map of Key West, FL
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·May 2026
Beautiful beach and pool area. Fresh clean luxurious rooms.
9 / 10Outstanding·May 2026
Capitana
Received a lukewarm warm welcome from the front desk. I will say after checking in, I had a few interactions with Carlos on the front desk and he was really friendly and super attentive.The Hotel is super modern and immaculately presented.
The room was spacious and modern and included a microwave. We had a king size bed which was very comfortable and the pillows were like marshmallows, which made for a good night’s sleep. You do get toiletries in the room (sample sizes) and we were there 4 days and these were not replaced. There is a coffee machine in the room together with coffee and tea and condiments. The water pressure is non-existent and there is only cold water from the sink in the bathroom. A nice touch is the free bottles of water and as much as you like together with bags of ice.
We were told by the Front Desk to text them with any requests: we did but didn’t get a response!
Housekeeping was a disaster! You have to tell them that you want your room servicing 😳. I asked twice on one day and the room was not done. When I went to the Front Desk, the following day, no apology! The room was done though, pretty much straight away but I have to say, the girl at the Front Desk was very lack lustre and gave the impression, she couldn’t careless 🥹
The pool/bar area was amazing 🤩 all sun loungers have rolled up towels on them and you can help yourself to as many towels are you need. The large pool was very inviting and heated. There was plenty of sun loungers and this Hotel is one of the first Hotels that I have been in, where people are not up at the crack of dawn reserving seats! There also had a jacuzzi as well. The area was spotlessly clean. The pool/bar staff were very attentive and kept the pool/bar area in pristine condition. A shout out to Marcus who was very friendly and attentive: he gave us advice on things to do in the area and recommendations on restaurants. The food that you could order was 🤩.
10 / 10Outstanding·Apr 2026
Convenient location, great size bedroom and being a new build was clean and modern
As above
5 / 10·Apr 2026
1) I expected so much more for USD 4,000 for six nights. 2) Our room was never cleaned when we returned from the day out. 3) I had to go to reception twice to ask for towels to shower so we could make our dinner reservation.
4) The cleaning staff left garbage bags and dirty towels every day in the hallways. Very disgusting. 5) Never enjoyed the pool as they allow kids to throw footballs all day across the pool. The pool is too small to allow this. Was hit several times with footballs.
6) No bell service or room service for USD 600 a night.
7) Cleaning staff never left new shower gel each day.
8) Very poor service for what you are charging per night.
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Top rated by guests
8.8Excellent
(2,966 Ratings)
"Beautiful beach and pool area. Fresh clean luxurious rooms."
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