Serena Solvista - Los Cristianos

Great location lovely hotel fab pool and bar area

Very central

Lovely apartment for 2x people. Comfy bed. Nice bathroom and functional kitchen with all you need for making breakfast/meals etc. Had a slight problem with the water draining away from the kitchen sink ,but was very quickly rectified 👍. Nice big balcony with late afternoon sun. And a pool that doesn't take your breath away when you get in . Nice pool bar with friendly staff and lovely snacks/meals.

The location is slightly out of town and is a downhill walk there,but an uphill walk back! Or a taxi,there are loads of them,so not a major issue. And the dressing table lighting could be improved (said my wife).Also not a major issue.

The apartment is modern and nicely decorated, with a good view from the balcony. The kitchen has everything needed to cook. The complex is nice, with a good on-site pool bar and restaurant. Bed are comfortable, curtains ensure sleeping areas are dark, and a good quality smart TV is provided.

Firstly, clearer check-in instructions would be a help. We called a number supplied by the property to check in, as no mention was made to the 24 hour on site reception. There was also no need for the €20 late check-in fee. There is a €2 per day or €10 per week fee for sun loungers by the pool, although this isn't an issue and ensures there are always free beds by the pool, this should be disclosed in the property information prior to booking. There is no air conditioning, making the property uncomfortable to sleep in during warmer weather. Information regarding possible portable air conditioning hire would be welcome, as would clearer information regarding facilities such as fans in the room prior to booking. While the pre-booking information stated a €300 euro damage deposit, the property messaged to say there would be a €500 euro deposit, while this was quickly altered to €300 when queried, I think this is something that needs to be altered as other reviews mention the same issue. This was quickly returned on leaving the property, although a €14 ish admin fee was taken by PayPal, this was blamed on us sending it in the wrong way, although we were never told that there could be a wrong way. Addressing some of these issues would have made aspects of our stay smoother and more comfortable, but they didn't prevent us from enjoying our stay.

Apartment very clean and beautifully decorated. Lovely shower, fully equipped with everything you need, lovely big balcony that caught the afternoon sun, perfect for relaxing after day at pool/beach. Pool heated and a nice pool side bar/restaurant that was reasonably priced and nice food.

Only cool where ceiling fans that just moved hot air around. Sun loungers on balcony well past their sell by date and need replacing. Would not be suitable for people with limited mobility unless they hired a scooter as it is hilly.