Manichiello

The quality of our room was exemplary - really good.

A rather sad, tight little lift, made worse for being out of action for two of our five days stay.

Very clean and Comfortable place. Great location, few minutes walk to metro and trains. Hosts very nice and helpful.

Beautiful balcony

A bit too hot at night

The shower had a large head and had a separate handheld part. The bed was comfortable and the room was spacious. The building is located close to the Piazza Garibaldi and Napoli Centrale station making it easy to do shopping and access public transport. Breakfast is offered a local cafe via a voucher given to guests at the start of their stay. The owner extended a courtesy for me to depart later than normal check-out times.

The outside was strewn with trash. When entering the building one is welcomed with bins which are overflowing with rubbish by Sunday. The area smelt of waste and human excrement. I was cautioned that the narrow alleys are unsafe late at night. Even the trains have signage advising travellers to be wary of pickpockets. When I arrived at the property, I was given a room which was not the roon I had requested. I had not been informed of this in advance of my arrival. The owner could not transfer me to the room that I had wanted on the date of my arrival and I had to change rooms on the following day. They only attempted to correct the situation after I drew attention to it over the phone. Even so, I asked for a partial refund for the stay yet they offered less than a quarter of a day's cost. The owner/hostess stated that because she did not speak English well, would prefer to discuss the matter over text. Instead, I was ignored until the second day. Through one of the staff, I spoke to her over the phone and she asked a man to speak on her behalf. He was absolutely rude and dismissed my complaints. Despite offering to meet me in person in the evening, he didn't come. Instead, when I messaged the owner to ask about when he intended to arrive so we could discuss further, the owner responded that she would in fact not pay me anything at all and that the meeting would not take place. I was treated with contempt and would not advise others to stay here. Regarding, breakfast, the options available to guests at the cafe are limited to a few sweet pastries and a coffee.