5C Sweet RedCliff Condo, Pool & Hot Tub

Space and privacy

Noisy upstairs neighbors but that is not the property owners fault. Other than that it was an incredible stay!

Appartamento grande e spazioso, c’è tutto, anche il barbecue, lavatrice e asciugatrice. Ci siamo trovati molto bene!

In realtà tutto secondo le aspettative

Good location outside of town—only a few miles from a local winery, too. Large and comfortable, good first floor location where you could view the sunset.

Pool was very close and always full of children so somewhat noisy—we did not go to the pool or hot tub because it was always crowded.

Big, three-bedroom apartment. Clean and comfortable. Had most of what you need (but no washer/dryer). Location is about five miles south of town.

We rented two different apartments from this company a few days apart between our camping trip. While the apartment was fine, I have to say that the property management is terrible. Checkout is 10am. I asked for a late checkout and they said that they couldn’t do it. I tried to call them but no one answered (turns out it was on a line that goes through Booking.com and they said it doesn’t accept phone calls). And then I texted them and asked them to call me and got no response for almost three hours. I sent another text complaining about their checkout time and the fact that they couldn’t extend it at all, explaining that 95% of the hotels and B&Bs in the country have 11am or noon checkouts and most will always extend at least an hour beyond that if you ask. After not responding for almost three hours when I requested a call, they immediately responded to this request and said they were “disappointed by the demanding tone of my recent messages.” But even though they originally said they couldn’t extend checkout the first time, somehow they miraculously gave us an extra hour the second time (which means they didn’t even try the first time). After working in the hotel industry for five years when I was young and then managing three short term rental properties in Hawaii for seven years when I was older, I have to say that this is extremely poor property management. First, you don’t try to accommodate a guest’s request, then you criticize their tone when they complain. Plus, about an hour after you arrive, they text you and start talking about checking out the next day, and they say it’s not required but if you can put the sheets and towels in the washer and start the machine, take the trash out, etc., they’d appreciate it. We paid $349 for one night which included a $100 cleaning fee. What a joke and an insult that they want you to do that work when they’re charging that price.