Solterra Resort, Elegant 5 bdrm home with Pvt pool, Resort Access Included

House was perfect in size just a little well warn. Didn’t bother us but some people it would..

Property was lovely and located very close to the clubhouse which was perfect. Very clean and spacious. Couple small issues with the pool which were promptly resolved after contacting the property management. Overall, would visit again.

Unit was exactly as described on VRBO. Five bedrooms and five bathrooms provided my teens with the privacy they needed. Everything was clean and comfortable. Resort was very nice. Great location near everything Orlando offers. Only problem was getting the pool temperature right. Paid over $30/ day in advance to have pool/ hot tub heated. Was assured by property manager that the pool and hot tub could be heated to different temperatures. The first day we were there, ( checked in on Wednesday night) this service was not provided. When we contacted property management the next morning, they sent someone out the next day to turn heat on. Once heated, the temperature was perfect in the hot tub, but they made the pool WAY too hot (same temp as hot tub, like >100 degrees). Attempted to contact management about the issue (of course it was on a Saturday) and no showed up to correct the problem till Tuesday morning when we were checking out. Great stay, but would skip the pool heat next time.

We stayed in this house for 9 days. Very nice home but has a few issues. There is an ant problem. They are all over the plug sockets and kitchen counter and also in the main floor bathroom closest to the pool. We informed them of this and someone came to spray. That only helped for that day and the ants returned. There were not nearly enough towels/facecloths. Not even enough for each person for one day. I called and/or messaged asking for more towels at least three times and each time I was told they would send someone. They never came. We had to do laundry every day and buy our own facecloths. I also asked for the pool to be heated and they came right away to do that for me. The technician told us while he was there that they have problems with the pilot going out. The next evening we noticed that the pool was not as warm as it should be and the spa was only circulating cold water. I sent a message and was told someone would come that afternoon. We were there the whole day by the pool and never saw or heard anyone. I messaged and called each day up until our second to last day and then I asked to be refunded. They replied that a tech had been there the first day I called and everything worked as it should. They said we wouldn’t have seen him as he could access the pool equipment from outside. The funny thing is, the same day that I asked to be refunded, we were out for the day and when we returned, there was a hose in the spa with water spraying everywhere, the pool heat was working and the filter basket had been dumped on the patio (and not cleaned up). It was very obvious that a tech had been there that day.