Alua Helios Bay - All Inclusive

“Great all-inclusive stay in Obzor, Bulgaria. The beachfront location is perfect—easy choice between a swim in the sea or the hotel pool. Food was very good: fresh, tasty, and varied. Beds were comfortable, rooms spotless with daily cleaning, staff were excellent, animations well run, the beach was clean, and the draft beer was good quality.

Downsides: spirits were low quality, cocktails too sweet, house wine disappointing, and the town of Obzor itself isn’t very interesting.”

The room was big, spacious with lots of storage. It was also very clean, like everything else in the complex was pretty clean. The food was pretty good and the staff was friendly. Adult entertainment was nice, with karaoke nights, dance or music nights. The service was on a high level.

The water in pool was very cold and I didn't have enough courage to dip myself in it even once. With the sea being pretty rough for a few days unfortunately pool was our only options (as we had small kids) and it was just cold and not pleasant. Kids pool was very cold too. Even Jacuzzi was cold. Every single day we had same options for breakfast and got pretty tired of this same food by the end of our stay. Spa and massage prices were outrageous. Kids club did not offer any good kids entertainment. It was just a room that was pretty empty and not much to do. The hotel did not have sun chairs on the beach so we had to pay for those.

Great staff support, helpful and kind. Good food, plenty of choices, always crowded at meal time but not uncomfortable and not having issues with finding a place at a table. Spacious room, good overall comfort.

The bad was too soft for our taste and regarding cleaning, we did not missed the sand on our floor for the whole vacation. We expected more for the children, maybe an indoor playing room would bring value and the pool for kids is placed in a position without sun light after lunch and the draught is actually windy. Maybe a heated outside pool would do better.

Clean room, nice beach, nice view from balcony

Paid expensive parking under the sun, paid sun umbrellas which all get reserved early in the morning, free beach in front, but one needs to have one's own umbrella, food lacks variety with occasional exceptions, hard to find a spot on the pool, at check in(3pm) lunch buffet is already closed and other food options are poor, after checkout at 11am lunch buffet is again missed as at that point wrist band is cut and one is informed that even parking becomes unavailable. Overall OK ,but too many details that create discomfort and need to be taken care of by oneself. I expect, when I book all inclusive resort to have minimal extra expenses and have a peace of mind not taking care of many things. Not a good value for the money