Héritage Lalla Aicha Hotel & Spa

Staff were amazing. Nothing too much trouble

No wardrobe to hang clothes

Great place, close to main market.

In all my travels, I have never encountered such helpful, kind, and understanding staff. We are very grateful to them for doing so much for us during our stay. Our room was beautiful and authentic, and the inner courtyard and rooftop terrace were also very charming. The breakfast was plentiful, and the spa services were excellent.

-Courtyard design was nice. -Breakfast on the terrace was nice. -Polite staff. -Cute kitty roaming around the riad.

- Linen and towels (especially towels) stained. All of the towels we were given during our stay, although washed, had some stains. - Room cleanliness was not spotless unfortunately. Especially considering the presence of carpets and rugs in the room, they felt dirty when stepping on them. Found some hair and dust here and there. - Bathroom installations to be improved: the sink pipe covered just by a cardboard, silicone around the toilet not well maintained, shower pipe leaking in one spot. Air vent full of dust. - Although the staff did meet our requests, it seemed like they sometimes did not pay full attention and we had to repeat. Had to repeatedly ask for more towels and/or bathmats because the request was not satisfied at first. No big deal but can be improved. - Thermos for coffee and milk at breakfast not thoroughly cleaned. Also, I would recommend replacing them with nicer “Moroccan style” rather than plain plastic/metal ones. The overall aesthetic of breakfast service is nice but the thermos ruin it. Also, I would recommend adding the Moroccan tea option. - Little privacy in the room as it faced directly the courtyard/pool/reception with the only window in front of the bed. -Room doors very low. -Little ventilation in the room, it felt humid.