Santika Premiere Dyandra Hotel & Convention - Medan

The staff were very friendly, polite and very helpful.

Overall the hotel was excellent. The staff were superb and so friendly and nothing was too much trouble. The bed and pillows were very comfortable for a great sleep. The only negatives were that the room was a little tired and needs an upgrade with regards to decoration and bathroom was outdated also better curtains to block out the light. Although they cover the window and are blackout the sunlight bleeds all around them and makes the room very light. The breakfast choice was excellent and was a fantastic start to my day. Fruit, cereal, pastries, eggs, hot local options and an array of juices.

Just the outdated bedroom and bathrooms

I have been staying at your hotel every year for many years now. I feel at home there. Staff are friendly, breakfast is good, rooms are clean, Hotel ambient is very pleasant. The Bandrex provided in the evening is a very nice personal touch.

Noisy in the room from road traffic. Would be a plus if room window glass can be changed to a thicker one to isolate the traffic noises.

The area it was in. Central and convenient.

1. Our bags didn’t arrive in the room for over after an hour or so. Apparently they had come to send the bags and we weren’t in the room. Funny coz we just arrived and took the lift immediately to our room. Finally they said that they overlooked the bag and didn’t realise it actually. I dont appreciate excuses. Just find the bag and get me the bag. 2. Requested for soap top up in my room: never got it. 3. The spa could do better by providing nice smells and spa music. The massages were good but the ambience failed.