Hotel in Playa del Carmen
3-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Comfortable Accommodations
Amenities at Hotel Cielo
Business facilities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Air conditioning
Non-smoking
Balcony/Terrace
WiFi/Internet
Family friendly
Safe
Key access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Playa del Carmen
Nearby attractions
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Jul 2026
The staff were amazing. The rooms were unique and convenient.
Would love if the next time we visit the rooftop had some updates, but otherwise there was zero complaints.
9 / 10Outstanding·May 2026
Ubicación excelente, limpieza, buen precio
10 / 10Outstanding·Dec 2025
We love this hotel. It’s centrally located on 5th avenue where the actions are, and it’s so close to ferry station. It’s very beautiful and rustic colonial style with a lovey balcony can over look partial of the sea, we love it. Very clean and the bed and strong AC made this hotel stands out. The restaurant below has great drinks and great food. We will stay here again.
Because it’s a traditional 3-4 story building, there’s no elevators so older people have to watch the steps and stairs, especially in the night.
5 / 10·Feb 2025
It's in the center
Basic in every possible way. Absolutely nothing special about it. I wouldn't stay there again
$$$$
Top rated by guests
8.6Excellent
(40 Ratings)
"The staff were amazing. The rooms were unique and convenient."
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