Maya Villa Condo Hotel and Beachclub

The jungle look of the outside of the property was nice! The water cascade from the pool was very pleasant. The inside of the condo was nice in size and clean.

I didn’t like that the pool was small. Also, I think re-stocking of the hand soap, body wash and conditioner should have been done accordingly as needed.

We stayed at Maya Villa Condo Hotel for 9 days together with a few other families, and overall we had a very good experience. The rooms were excellent—clean, comfortable, and well-maintained. We especially appreciated having a private hot tub in the room, which was a nice addition. The location is a major advantage. The hotel is in a great area of Playa del Carmen, very close to Quinta Avenida and within short walking distance to the beach. For those for whom it’s relevant, it’s also about a 13-minute walk to Chabad Playa del Carmen. Aside from the issues mentioned below, everything else about our stay was very good, and we truly enjoyed our time there.

The private hot tub in the room was a nice feature, but unfortunately the water did not appear clean, which made it less enjoyable to use. The swimming pool in our specific building was quite small—noticeably smaller than it appears in the photos online. Additionally, although some previous reviews mentioned that guests could use pools in other buildings within the same complex, we were not allowed to do so, which was disappointing. Another issue was the interaction with staff around the pool. On several evenings, a staff member came to the building and spoke to the kids in a very unpleasant and threatening manner, warning them about playing in the pool (for example, splashing water that went slightly outside the pool or hot tub). This felt unnecessary and negatively impacted the atmosphere, especially since we only used the pool for about two afternoons during our 9-day stay. Overall, this is a great place to stay with an excellent location and comfortable accommodations. However, the small pool, restrictions on using other facilities, and the way staff handled situations with children were drawbacks that could be improved.

The apartment, which was more like a small house as over 2 floors with a roof terrace above these, was in an excellent location. Really close to the town, 5th Avenue which is the lively area, but without the noise from there and close to the beach. The Asi Restaurant, which is the place's favoured restaurant, is in a lovely spot by the sea from where the fishermen go, and you can book a trip to go fishing with them if thats your thing. years away. Parking is easy as in the basement and free and if the car park is full, you can park on the street so that fine. We have access to access to a huge gym, The Gym which is 100 yards away and we used twice. Great apartment,great facilities, very big, and in a great location.

Nothing! All good.

Great layout, overall comfortable, very friendly staff.

The water heater was not working properly and we lost power to the fridge and living room TV.