Zenia Hotel & Spa





6.0Average
(909 Ratings)
"Room very comfortable and spacious
Breakfast was excellent in a light airy room, the staff were very pleasant .
The spa facilities looked inviting unfortunately we didn’t have the time to partake of ..."
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3-Star Hotel
Well priced for this locationPriced under area average
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Includes essentialsFree WiFi/internet, Air conditioning, Bar and more
Located a 5-minute drive from Cambrai city center, Zenia Hotel & Spa offers air-conditioned rooms with free Wi-Fi and free access to its spa. Paris is 2 hours away by car and Lille is a 40-minute drive away.
Business facilities
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
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TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support is handled by our partner Booking.com
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6.0Average
(909 Ratings)
"Room very comfortable and spacious
Breakfast was excellent in a light airy room, the staff were very pleasant .
The spa facilities looked inviting unfortunately we didn’t have the time to partake of ..."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
1.0 / 10.0
Very helpful and kind staff
Where to start ..upon entry of the hotel you are met with a lovely sewage smell, which doesn't carry to the upper floor where rooms are located as it is masked by the smell of cigarettes. The spa facilities were very dirty and unhygienic, the shower in the room was not sealed and leaked water all the way from the bathroom to the room. There were no services of advertised massage or facials (probably for our own good) and no options for dinner as the kitchen was closed. Breakfast was burned pastries and very tired fruit. The in-room phone kept on ringing through the night without anyone on the other side. Would NOT recommend to stay here.
3.0 / 10.0
Location
Where to start! We booked as a couple but only one set of towels.
No soap at all in the container in the shower. Shower sealant has been bodged many times and the finish is appalling.
Toilet seat hanging off, not secure.
Bathroom smells damp , probably because the solid t big enough to rinse your face without splashing water on the unit and floor.
Breakfast food uncovered and we saw flies landing on meat, cheese, butter and bread.
The staff were pleasant on arrival though.
8.0 / 10.0
Spacious and good amenities.
The outside first impression.
6.0 / 10.0
Comfortable bed good shower
Late check in 5pm the fact the spa closed at 5 so not able to use it after a long drive one of the main reasons we chose this hotel
5.0 / 10.0
Spa and pool were not available
Staff were pleasant
7.0 / 10.0
Size of the room and friendly receptionist.
Disappointing pool, much smaller than photos.
10.0 / 10.0
Room very comfortable and spacious
Breakfast was excellent in a light airy room, the staff were very pleasant .
The spa facilities looked inviting unfortunately we didn’t have the time to partake of them , next time !
Not easy to find
9.0 / 10.0
Had to stay over 2 days for a rainy pause on a bicycle tour. This was a nice experience with the Spa facilities and good food
No suggestions
5.0 / 10.0
The staff was super friendly and helpful
The location is a bit strange, in a shopping mall. The pool was cold and some tiles were missing. The water didn’t seem too clean as both my 1-year old and me had a rash after swimming. Our airco wasn’t working but that was nicely compensated with a free breakfast. Dinner was ok, the meat was not too fresh but French fries were good. Baby chair is not safe, as there is a strap missing.
7.0 / 10.0
facilities excellent for the price
having to wait till 5pm on a Sunday for reception to open, not informed about this beforehand, likewise lack of bar and restaurant on a Sunday.
5.0 / 10.0
Sauna - big enough for one or two people
Staff very helpful when available
Reception has very limited opening hours
The pool was tiny? the pictures on the hotel's site are missleading. This old lady could do all of 6 strokes end to end, a guy I suppose, could have done it in 4.
10.0 / 10.0
We came to this hotel with late notice and the staff could not of been anymore helpful , Food and facilities were great .
there was only paper cups in the room . maybe some little bottles of shampoo etc.
9.0 / 10.0
the staff were friendly. pool and jacuzzi’s were amazing
location was in a retail park
2.0 / 10.0
Very friendly staff
The whole place is a run down. Dot not trust the pictures.
9.0 / 10.0
The staff was very friendly, the spa was a little dated, but still very good, the breakfast was very good, the room was very nice and quiet and we had a lot of parking.
The bed was very soft (which was not very good for our backs).
4.0 / 10.0
not much
cleaness, service was poor
10.0 / 10.0
Everything was excellent, great, and helpful staff.
Definitely recommend, will sure visit again.
5.0 / 10.0
The room was very spacious. The breakfast was really good. The people at the front desk were very nice and helpful.
The room was not clean. All I could smell was dust so I figured the heater filter needed cleaned so I checked it but it was clean. The room was just very dusty.
10.0 / 10.0
Staff were great fun when I tried to talk in French :-) Food was excellent and so was the swimming pool.
4.0 / 10.0
the rooms were clean
very dated
6.0 / 10.0
no beer in bar
9.0 / 10.0
exceptionally large rooms with a king or queen size bed that was perfect.
very good value to stay in the middle of our journey
none
9.0 / 10.0
Met e,pectations
Location in shopping centre
7.0 / 10.0
Very friendly
1.0 / 10.0
Leaving the place
Tourist trap.
First we got a room which smelled like sigarets.
Second room the ceiling was leaking water in the hallway.
8.0 / 10.0
Business park location. Exterior a little run down. Staff so helpful, nothing to difficult. Unfortunately next door to very noisy restaurant. Room appeared to be directly above exit.
6.0 / 10.0
Comfy bed and easy to get to after long drive. Close to main road.
There was no hot water. I arrived late and had to leave early so there was no way they couldve fixed this for me in time. I did read other reviews saying the same... so they clearly don't care or else it wouldve been fixed.
5.0 / 10.0
Breakfast was too late
5.0 / 10.0
The reception staff were the best part about this hotel, so friendly, helpful and accomadating
One of the rooms had a slight smell-from the Chineese nextdoor maybe?
1.0 / 10.0
I can’t honestly say I liked anything.
The place is extremely run down, pictures do not reflect whatsoever. They were not ready for breakfast until 8:30, there is no reception.
This was a quick stop for us, but we actually considered to leave, uncleanliness in the rooms were high and a smell that I cannot describe.
8.0 / 10.0
Great breakfast (choose in the evening, Pick up in the morning)
Good personal
Comofortable bed
No warm water on the first day - but quickly fixed. The sealing of the Massage function in the shower should ne checked (room119), water was running out everywhere.
Pools were not open, even if booking.com says they are in the FAQ.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Zenia Hotel & Spa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Zenia Hotel & Spa pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Zenia Hotel & Spa?
We found 1 amenities for this rental. This includes , and business facilities.
