Staybridge Suites - Cedar Park - Austin N by IHG

Clean, centrally located but not too busy, easy to drive to

If rude manager had not overreacted after our kid felt sick during the night (throwing up in the bedroom) and threw us out of this hotel, terminating our stay midday on the 1st day, perhaps we might have found something to like about this place.

Hotel manager terminated our reservation after our kid felt sick over night and threw up on the carpet and curtain which was spaced less than a foot from the bed. While we would have been happy to voluntarily vacate the room in the morning for the hotel to “deep clean” the room and we accepted to pay for the extra cleaning expense, the way this manager handled this situation totally broke our trust. After talking to housekeeping and giving them a good tip to clean the unfortunate incident, we left for the day. About midday when we were 1.5 hr away, we received a text from the manager saying our reservation was terminated effective immediately. No, they did not offer us a new room - just coldly stated they hoped we’d find a new place to stay going forward. Can you imagine a hotel throwing a family with 2 kids on the street like that? Worst: he held our belongings hostage in the locked room which we no longer had access to until we talked to him. When we did so, he wanted us to admit to having pulled the curtain down when all that had happened was our kid threw up on it. We think the housekeepers must have tried to pull it down to clean it better, but not being able to do so they must have reported as something we did. On top of being turned out on the street midday with 2 kids in tow, without our stuff, this MIA manager (he was out of the property on vacation was handling all of this remotely), DARES to accuse us of vandalism? On top of the whole unbelievable situation, this was the part we just could not accept. He only allowed us access to our stuff when we threatened to call the police to start an investigation into the incident. Also he refused to issue us a receipt upon leaving the hotel bc he was still going to “decide how much to charge us”. We had to call Booking to intercede regarding the billing and receipt. Needless to say: if you travel with kids or someone who might feel sick in a hotel room while traveling, DO NOT STAY AT THIS HOTEL!

Very clean and quiet property. Staff was very friendly and helpful.

Nothing to dislike.

Very clean, great amenities, friendly staff, great breakfast.

Clogged toilet

Staff was extremely pleasant, friendly and helpful. Everything was clean. Even though there were a lot of kids there for some sort of sports activity it was quiet. Our room was clean and beds were very comfortable. The breakfast wasn't the greatest but I have had worse. I would highly recommend.

The breakfast was a little lacking. The eggs were overdone on the outside but runny inside. Fruit was overripe.

Location, beds and space.

Breakfast.

The pool set up was great. Weather wise we didn’t get to use it.

The staff never came to do any house cleaning so we kept having to go ask for basic toiletries and stuff.

The Breakfast was great and a variety of choices

I liked everything about this course

Cleanliness and helpfulness of staff

Breakfast was great large selection fresh and hot

Having to go

Lovely staff

Absolutely nothing

Property looked good on the lobby

Customer services was terrible. Never had this kind of experience before.

Extremely friendly staff and excellent breakfast. The bed and pillows were like sleeping on a cloud!

Water pressure was not the best, and the towels were on the stiff side

Staff and breakfast, lot's of variety. Love the waffles

The smell of Fabuloso hate that stuff.

Very expensive for a night's stay, yet, it was quiet, clean and relaxing place

Cost value

Great place, definitely stay there again when visiting.

service

I really enjoy the clean, comfortable rooms, beautiful kitchenette and breakfast

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