Na Balam Hotel

Location was excellent. The beds were comfortable to facility was nice. The pool could use a little sunshine the only problem we really didn’t like was the stairs were extremely steep And we were at the very top with a lofted room, and there was obviously creatures somewhere in the room because we woke up every morning with poop on our bed But it still was a great value. We’re pretty sure it was probably a gecko or a lizard nothing harmful and yes, I would stay again and the breakfast was excellent and it came with cabana beds again excellent.

That the creatures were pooping on our bed

Great hotel! Such a fantastic find. The location was great with the beach bed access at probably the best spot on the island. Walkable to everything. Highly recommend

The location is amazing. Playa Norte is the place to be if you have kids. The property is all in the shade which provides a nice break from the beach/sun. As expected with plants there are bugs that bite, but not the kind of bites that itch (surprisingly). We didn’t use bug spray. The rooms are spacious and everything is very clean

The hot tub is not I was expecting. It is the same temperature as the pool. You can ask for the staff to make it hotter and turn on the jets but it didn’t heat up fast enough. The kids liked playing in it. Yeah… just think no hot hub available

Stepping into this hotel off the street is actually quite a magical experience. The rooms are arranged around a courtyard which is, it is teeming with lush tropical plants and presided over by a massive dramatic Banyan tree. The lighting in the evening is tasteful and highlights the beauty of the space. The staff is friendly and helpful and the rooms, while outdated, are large and clean. Breakfast is at the hotel across the street, the Hotel Jaguar.. I was pleasantly surprised to learn that we were also allowed to use a sunbed at the hotel Jaguar. The hotel provides fresh beach towels daily. The location of the hotel is great.

I really loved so much about this hotel but he beds were uncomfortable and the shower was cold. If you ran it for a long time (5-7 minutes) it would eventually become tepid. This hotel would be such a gem if they could just upgrade the mattresses and have a more reliable hot water system. I actually dont care about outdated decor but a comfy bed and a hot shower are must- haves at this price point.