Palace Bonanza Playa Resort & SPA by Olivia Hotels Collection

The ocean & facilities

The room for the price (lots of noise)!

Everything! Location, facility, staff, the pools set up and the rock beach. The bar, the restaurants. It is next level.

Location

Overall staff service need to improve their standards

The Pros on the Hotel was the access to the sea, which was the main reason for booking the hotel. The pool bar restaurant and the sushi restaurant in the evening were good. The breakfast was excellent. The rooms are good size and comfortable but slightly dated.

The first room I was allocated was in a nice quite location with sea views, but had a strong damp smell and bad Wi-Fi connection. The air con grille was very dirty and was not very cool. It was ok during my visit because it was not very a very hot weather, however during the summer may not be acceptable. I asked to be moved due to the smell, but due to the weekend I was only moved on Monday. I arrived on a Friday for 8 days. I was allocated another room and again it had a swage smell coming from the tap and shower. I closed it and it was fine. The air con on this room was also very low and the grill very dirty. The SPA was in a appalling condition. The steam room and sauna are in a dark black room, that had a terrible damp smell, the ceiling was pilling off. Very dated. I then realized the first bedroom I was allocated was right above the sauna, steam room. Hence the damp smell. What bothered me the most is loud music. I don't appreciate loud music when you are on holiday trying to relax and the pool is not the place. Loud music from 9am till 6pm. To be fair this was 3 days out of 6 days, enough to cause annoyance and spoil the holiday. It was a specific pool member who put the loud music on the 3 days she was on shift. I politely asked her to keep the music down, however it was ignored. I appreciate some people like loud music by the pool, they can use earphones, but not all guests should be subjected to loud music. There were other guests sitting nearby also commenting on the loud music. Music should be in the background and not take over the environment. The Hotel has everything to be 5 star, but it was more like 3 star. Certainly not worth £250 a night.