Appart'hôtel Odalys City - Aix en Provence Centre Rotonde - Les Floridianes

Good location, nice pool, convenient parking garage, ok breakfast

Very bad communication especially with management. Just a couple of hours after I booked it and still 3 days ahead of my arrival, I found out about a work emergency that meant I had to leave 3 days earlier and I immediately requested from both Booking and the hotel directly to talk with management for a refund. Not only the manager refused to talk to me for 3 days before I arrived but also for 3 days after I was inside the hotel at the front desk, even when I was literally in front of her, she literally turned her back and walked away while I was asking to talk with her, refusing to even talk to me to just tell me that she does not want to refund me, that eventually the front desk told me the next day. The manager is not worthy of her tittle, by a long shot.

The location is brilliant. Close to the centre but quiet. A modern, clean bathroom. The room is very compact and pleasant. The a/c was great. Kitchen facilities adequate. Convenient lift from the car park to the top floor. Would love to return one day. Staff very pleasant.

Lovely quiet location easy to walk walk everywhere ; great breakfast and pool. Helpful reception staff. Spar just down the road so we could do our own lunches. Did some some super half day trips to Cassis and Luberon villages. Loved it al!

Nothing really. I just hadn’t realised the TGV from Paris is about half an hour away €30 uber.

The staff were very friendly and helpful, and the location was great - a short walk into the old part of Antibes, and convenient for buses etc. The air con was very effective which was great during the heat we had! The bed was comfortable and you had all the amenities you needed in the room.

Unfortunately the room didn’t look like the pictures at all. The toilet was in a cupboard just inside the door to the room, the room layout was completely different and didn’t make sense, you access the terrace through the bathroom (and have to leave that door open when on the terrace - which is not ideal for anyone wanting to use the bathroom!). The terrace was tiny and overlooked a building site. The towels were threadbare and smelt bad. The taps didn’t work properly. It’s was overall quite disappointing compared to the pictures, description and other people’s reviews - perhaps we were just unlucky with the room we had?