Hotel Neo - Kuta, Jelantik

firstly the staff were fantastic,very helpful from the front desk.to the driver,cheffs @nd cleaners ,my sister and i stayed for 2 weeks no complaints

Calm, location

I just arrived from the airport to the hotel. I entered the room to charge my phone, but the socket was different, so I couldn’t charge it. I went to reception for help, but they ignored me and told me to go to the markets. I went searching for an “adapter” but couldn’t find one. Then, a woman at a small shop lent me hers and said, ‘Don’t forget to return it.’ Small things like this, and the hotel couldn’t provide them? Is that even reasonable?

It's a very small car parking area but they have parking valley service and they are always ready to help.

The pillows were very thin and it felt like we sleep without any pillows. They asked me for an extra charge to have 1 extra pillow. So we canceled it. Unlike any other NEO hotel in Denpasar, they did not ask for an extra charge to have an extra pillow.

Location

This is the first I have stayed in the hotel. Which I found cockroaches all over the my bed and the halfway. I just checked in midnight and found this. I was about to extend the next day but I have to rethink again to stay. Even tho the staff was helpful to changed the room after I show the video for all of cockroaches and he did a call to check again. However, I still found the cockroaches. on the floor and TV. As I was very tired I told him to not move anymore as I will move the hotel tomorrow. Location is good only the cleanliness is the most important for me. Hope in the future the hotel could do a pest control treatment regularly.

For $24 a night It’s reasonable for the hotel

We had an incident in the morning breakfast when a plate fell from the counter and injured my girlfriend They charged us 100 ,000 idr for that plate I would say a place that is respecting itself would not do that

It was great second time stay there

Cheap and the staff were kind

The showers was cold every day- morning and night

Booked the superior room and it was exactly as in the pictures. I recommend booking this option because the other type of room often doesn’t have a window. The bed was comfy, the bathroom was clean and tidy, all the staff lovely. They also clean your room everyday which is so nice. Air conditioning worked very well

Wifi was intermittent at times, like if you were connected it always worked but for me it would randomly disconnect me here and there

Great Location on the main road. Onsite restaurant, room service Friendly Staff 24/7, airconditioning Buffet Breakfast was good, but should be noted, no "western food" in case guests are expecting that.

The curtains in the room were ripped and old. Something easy to be fixed. Requested early check in, but was not accommodated. The window didn't open which is fine, but the view was a brick wall.

Comfortable bed

Reception staff not helpful and no personality

Located close to where I needed to be for my last day in bali

It’s very close to the center of Legian street, so just by walking you be near the nightclubas well as other things bad on the street. The breakfast is acceptable not varied yet the price with breakfast included is valuable.

My room is uncleaned and the mattress as well as bed sheet are dirty not the mention the pillows is really disgusting and just using cover to hide the filth.

Positions and facilities are ok

Very poor internet .. wifi was intermittently gone

the price is good if you just want somewhere to sleep and hardly spend time in hotel. the location is good.

when we first move In it was very dirty but stuff clean it okey the next day. aircon only work sometime maybe ? also the hot water have to wait sometime. what I didn’t like and find it very disturbing and couldn’t move hotel fast enough was during our stay. there was a local school tour happened or something. im not sure but it was like 20-40 teenagers arrived after that it was a nightmare. they knock on our room try to find each other, yelling try to open the door. running from room to room. there should be a rule to follow during stay in hotel. I didn’t know we allow to run around playing foot ball on third floor! cos that’s what it sounded like. very disappointed and disturbed.

room

bathroom

the location

no parking

Close to shops and restaurants

The place is poorly cleaned - not just the rooms but also public areas. The dirty breakfast plates that people leave at the front terrace will be forgotten there for half a day attracting all kind of insects. Millions of fruit flies in the room, even though I never kept anything that could attract them. And if you think you can kill them all, you’ll fail - they constantly regenerate. They most disgusting thing was mushrooms growing out of the windowsill. Housekeeping apparently thought there was nothing wrong with that and those toadstools were just a part of the decor so they never removed them and I had to it myself. Not the best feeling in the world (shout out to the Last of Us fans). The shower was barely warm, so if you were thinking about starting doing cold showers - now is your time. Also the water doesn’t stay in the shower area and if you don’t put a towel to block it, it will get as far as your bedroom. The sink was blocked from day one and nobody bothered to unblock it. I’m sure they were aware about it since they lifted the plug to see what’s inside but that was about all they did to fix the issue. Also be aware that there are a lot of rooms with windows facing the corridor, meaning no day light in your room at all. I was lucky enough to stay in that kind of room just for 1 night and then they moved me to a different one with a window. But I’ve heard that some guests had to pay extra to be moved and also there is a chance that they have no spare rooms and you’ll end up in the darkness for the rest of your stay. There were other small things that made my stay quite unpleasant but I can’t be bothered wasting more time on it. Yes, the price is cheap but there are a lot of places for the same price with much better conditions. So I strongly recommend to search for other options.

The location is good because is near by everything.

The restaurant is so stinky and the hotel is so noisy you can’t really sleep well.

good location

mold on ceiling in the room, very dirty. Staff prioritized certain guests

friendly staffs

Food for breakfast same every morning and mainly rice. No food to purchase for lunch and dinner in the hotel facility.