Boardhousing

Mostly everything was good.

In my room, room 123 TV did not work, it was not connected correctly. I bought pads for the Senseo coffee machine but only water came in my cup.

Spacious room, all appliances working, close to supermarkets and to Heverlee station

On some days of the week a market takes place, so it gets noisy very early in the day. This is not a problem if one’s room doesn’t face the street. Staff can reply a little late and forget of providing the code to unlock the front door; it can also happen that they do not make sure you’ve physically checked-in the room on the planned day of arrival. The cleaning staff threw away an empty plastic bag because they thought it was useless and dirty, yet for me it served a specific purpose.

Was perfect for me 👌🏼

The room itself was great in terms of size and comfort. I also love that they have free laundry. The location isn’t close to the center but is fairly close to a train station and bus.

Arrival and check-in was awful! First, the address on the booking is a few blocks away from where the actual rooms are. There are no instructions online about this and the only indication that you must go to another building is a small map on the door of the address you’re given that doesn’t contain any written information as to why the map there and what you must do. After several knocks on the door and calls to the phone number from the booking that went unanswered, I figured I may as well walk over to the unexplained ‘X’ on the map in hopes that I could check in there. The location with the ‘X’ had a sign with the name of the property which, was promising but, now I was faced with the challenge of getting into the building. No one was at the front desk and there still wasn’t anyone answering the phone. After standing outside for some time, two guests finally walked outside which allowed me to get through the doors. Once inside, I found an envelope with my name, room key, and information about my stay. I can only imagine how long I may have had to remain stranded outside had it not been for the guests that fortunately walked out when they did. This is simply unacceptable! Just in case this all sounds like something that might happen to someone arriving well after business hours, I would like to add that I arrived around 3pm on a Thursday afternoon.