Ostello del Bigallo

Extraordinary, relaxing and community vibrant place. 10/10

The entire atmosphere of this hostel is out of this world! You are transported back in time. It is super well done, inspiring, peaceful, full of charm. I loved the gardens, the view on Florence, thé super long table where everyone can gather around à simple but very good meal. The staff was welcoming and helpful.

Nothing

The history, the staff friendliness, meeting new people. For a small fee, you can have a pasta time dinner.

Stairs to rooms which means you carry your luggage up.

This is a comment for company/agency who owns this place and rents accommodation. You need to increase your costs instead of keeping them on minimum! ONE man, one poor guy is doing everything: Check in, check out, serve dinner and additional orders in the evening and then serve breakfast next morning. Plus providing support for guests. There was >30 guests at same time, that night. A lot of them were waiting on him (on that guy)! He was nervous because he is overfilled and guests were nervous because they were waiting. And because he is doing everything by himself, he should learn to control tight schedule and so he could be more polite. Reasons: I haven't had hot water to take a shower in the evening!!! I don't believe that it was just in that moment. And I don't care if it was "spent" because I was the last one in cue for bath. If you have room for >30 people, you need to have boiler capacity for >30 people. I had to take a shower with full cold water!!! In the morning, breakfast was from 8:30 to 10:00. I came at exactly 9:20 and food table was almost empty. I was obligated to take what was left. And that guy said: "Well... you should come earlier". My opinion is: If you know that you have >30 people on breakfast, be aware that they will eat as >30 people. Increase your costs and prepare more food! You are not first facility where I was and I have not experienced anywhere same situation. Towels are provided separately, for TWO AND A HALF euros. Gentlemen... I will not take that towel with me. I will just take it to wipe water drops from myself after shower. I don't see any particular reason that it's being charged separately. Or... if you really need to charge for those, 2.50 euros is really to much! I have not experienced anywhere same situation also! 36 euros for cold shower and eat what was left is not good value for this stay!