Royal Hideaway Playacar All-Inclusive Adults Only Resort

The food, the room, the facilities, the staff. Nothing bad to say. So good for the price

Royal hideaway is an outstanding resort with beautiful grounds that are well kept. The breakfast is delicious and fresh and the bar serves amazing cocktails. The bar and restaurant staff is really friendly and the whole resort feels familiar. Housekeeping can come every day if you wish so and does an amazing job (turn down service included). Overall we had an amazing week and will definitely come back.

Food at the dinner restaurants can be hit or miss there was nothing awful but some of the dishes were just average. You need a reservation every night for the restaurant which requires you to talk to your concierge. This is not necessarily a problem just requires some planning. Most of the concierges were beyond polite and helpful however the concierge assigned to our villa 23 I think his name was David seemed a little cold and standoffish and was a tad rude when we went to discuss our dinner plans. He also did not make an effort to seek us out at all during our stay.

Buen mantenimiento. Sin zargaso

Colchones viejos y aguados. Aire acondicionado de dos cuartos no enfriaban. No arreglaron el problema

- The hotel is nice, although it does not meet the requirements of a 5 stars hotel. - The staff is very nice for the most part, although there were exceptions of personal lack of professionalism. - The meals are well prepared in all the restaurants, although on the Grill the presentation of the dishes is very poor. - The outdoor areas of the hotel are beautiful, very well maintained and the vegetation is exceptional.

- The concierge of the block where my room was located is not a trained person for that position. She was not there the day we arrived (something that can happen in any personal situation), and the next day she was late so we couldn't make reservations for the restaurants we wanted, even though it was my wife's birthday. - Due to my medical condition, I asked her to put me in a bucket with ice, to which she promised and never complied. - When we arrived the first day the room had a huge leak in the ceiling and the floor was full of water, they came to repair it. - The room amenities do not meet the requirements of a hotel of that category. They do not have hair conditioners, something that is common even in the worst hotel in the United States. The first night we only had shampoo, after the second day they put some body wash. - The fridge in the room didn't even cool what was inside. They changed it on the second day. - Our room did not have a hair dryer. - That same night we found cockroaches in the sink (we have pictures). - One of the sinks was clogged (we have pictures). - All the maitres of the restaurants were pleasant and professional, with the exception of the one from the Mediterranean restaurant (Ventanas). - The check-in receptionist was very professional, but not the one who checked us out, who, during the check-out process, only asked us for the room number and gave us the ticket to leave the hotel. Normally, at any check-out, the guest is asked how their stay was, wishing them a happy stay and a happy trip back to their destination. That is an example of people not suitable for a position and lack of preparation. -