Benson House Box

Self catering apartment used as a base for Badminton weekend . Half an hr travel and accommodation at a ‘normal price’ for the weekend with multiple routes to Badminton horse trials . Located in lovely village with facilities , we shopped en route for food but used local shop for essentials . Village pub very friendly . Would be lots of options for walking and exploring the local area . 1 hr from The farmers dog which we did venture to .

If I’m not picking - The property had everything we needed although a little more cutlery would be useful . Couldnt get the main tv to hook up to the internet but barely used this anyway . Parking is very convenient as not designated property parking in a free car park across from the property only once had an issue with space as nursery pick up time so useful to know for timings . Very lucky to get a space outside the door on one occasion . Also useful to know there is limited outdoor space to the property , there is a courtyard which could be lovely but seems a little neglected . (As a note to maintenance - The porch door into the property also needs rehanging - was difficult to open fully )

Spacious and comfortable in a lovely location. Access was easy. Great shower and plenty of hot water for the four of us.

Parking a little tricky - the car park opposite was very full. Would have been helpful to have more sponges/cloths for washing up and cleaning the kitchen. Lock box hard to get the key back into on exit.

Good selection of jams, tea, coffee & biscuits. Very comfortable beds & towels. Plenty of mirrors for dressing in our period costumes for the Jane Austen Festival Parade with 2,000 keen Jane Austen fans from all the world. Communication before arrival & after were very good. The information about the area was helpful.

The key safe was very difficult to open on arrival & we had to call the owner for them to explain the knack of getting in. The doors front & back a bit vulnerble. Srong scent of diffuser sticks set off migraine & asthma. Creaky doors

The location was excellent. The hamlet was beautiful. It was also on the bus route from Bath. The property was well equipped and comfortable.

The agent was extremely unhelpful. We understood that we couldn't check in until 3pm but they also refused our request to leave our luggage around 2pm. We then had to take our luggage with us all day. We came back to try and enter the property after midnight but the key safe would not work. We used the correct code but it failed to open. We could not contact anyone and were faced with the prospect of sleeping in the street. The situation was highly stressful.Luckily we managed to get a taxi and a late room in a hotel in Bath. Praise goes to the fantastic nightstaff at Zed hotel who came to our rescue. The next morning the agent failed to have any understanding of the horrible situation we had been put in and even accused us of damaging the key safe and so causing the problem! Outrageous! We have today paid for two nights at the property and only stayed one. We had to pay for a hotel on top and have been offered no compensation.