Slaley Hall Hotel, Spa & Golf Resort

Breakfast good, although surprising that there wasn’t cold meats or cheese ala Continental style. Also tea and coffee area was a bit of a free for all..

Our Afternoon Tea we pre ordered and paid for didn’t arrive as kitchen didn’t have a note of it. The complaint was dealt with very ably by member of staff and I’m assured the refund was returned to my account although I wouldn’t see any entry for it in my statement or safety fund which I thought was a bit odd.

Nice location, beautiful views, lounge's lovely, comfortable, beautiful steak dinner on Sunday night, breakfast lovely, had an issue in the bar that was out of their control, but the male supervisor and male waiter are a great attribute to the hotel industry, Tuesday evening, but mostly all staff I came into contact with were polite, and had time for a chat, the views outside the bar seating area was to die for, looking out on to the golf course brilliantly!!!! Like to say a big thank also to the receptionist on Wednesday morning who sorted out for the duty manager to see me, and ( Beth) she is a people's person, say and listened, sorted the issue, these are the sort of staff hotels really need and will strive moving forward 👍👍👍👍👍💯💯💯💯, leisure, spa, all brilliant, staff down there, kind and helpful.

When there was an issue on the Tuesday evening, which effected food service, not the hotels fault, things happen, but this is where you think TEAM WORK PULLING TOGETHER!!! just because you might have a bigger title ( well in your head) than others it doesn't mean you can't get your hands dirty, instead of pilling the food on the hotplate, and coming out EMPTY HANDED, telling the staff lots of food waiting to go, then sitting down in the bar with people you know, you could of HELPED, there's a certain appreciation that goes with the CHEF, serving food, the guests feel connected, or else you're going to get bad feedback, about inedible food, believe it or not people do like the connection with chefs, especially if it's the chef in charge on shift!!!! The bar top was full of things waiting to be washed, that's how busy those guy's were on front of house!!! They showed empathy, and still had a smile, and they were under the COSH, well done you two!!! 👍👍👍💯💯 My own issues were, my bed wasn't made, it was just as I left it, my dirty towels not changed, although I left them on the floor in a heap as a prompt, first time put back on towel rail USED, when Mentioned it was told I could make it up myself or it will take over an hour, been out all day to come back and find this, was a shock, I could of stayed at home and made my own bed!!! Bringing clean towels that evening did not reflect what should of happened in the first place, room been serviced, that included bathroom floor, then it doesn't warrant any refund because my bed wasn't made!!! It was a lot of money spent on that trip!!! Duty manager Beth? Sorted it, I make my own bed up every day, clean bathroom floor, change my towels, YES AT HOME!!! But thank you to all who were there to make it ok in the end!!! 💯😊.

Everything especially the staff and the breakfast.

Room was far too hot, spoilt a nights rest for me, my husband and our children - AC never got cool enough.

It was clean, bed comfortable

Reception miserable, like a robot, no smile or nicety