VP SOGNIO Metropolitano

Everything.

Nothing. It was perfect

Really nice hotel with very nice staff

The hotel, its staff and facilities, expected all of our expectations. The staff are without doubt the friendliness you will encounter anywhere. Nothing was too much trouble; everything done with a smile. I will book again here for our next visit to Madrid.

There is absolutely nothing we did not like. Thank you so much for such a pleasant stay.

The location is good. Close to the metro and other facilities. The room was reasonable and clean.

This was the weirdest stay at a 4 star hotel in a major european city: we arrived at night around 21:00, after our room was booked and approved through booking.com. When we arrived, my 12 y.o. son and me, the reception started looking for a room for us. We were given a room and paid the whole fare up front per the Clark's request. As we entered the room with the card key, it was immediately apparent that there were people staying in the room! They were sleeping and I quickly closed the door and went back to the reception desk. After a short apology I was given a new room. We entered the lift and it went up half a floor and... bang. It got stuck. It took a good several minutes after I pressed and pressed the alarm until we were let out. At this stage, had it not been almost 22:00 and with an alarmed young boy, would have just walked out. The desk clerk apologized and said that he would give us a free breakfast (we did not wish to include breakfast and I turned the offer down). He then took us to our room, this time we actually got there. In the room there was no kettle, only an espresso machine and 2 capsule (first night complimentary, next would be charged - cheap for a 4 star hotel). Same goes for the minibar - which was empty, except for 2 cokes and 2 small bottles of water, same arrangement re cost. There was however a minibar pricelist, for non-existent on the main part, items. I had asked to speak to the manager immediately, but as this was a Friday evening I was told he was unavailable till Monday morning. I was not able to get him to talk to me on the phone either (same answer re the reception manager). The clerk did bring a kettle immediately at my request. The following stay turned out to be reasonable. No complaints about the room. The staff tried hard to be friendly after the initial fiasco, so I don't know if it was due to it, or as a standard. On Monday I finally got to speak, at my insistence, to Ramon the manager.